Metropolitan Family Health

Everyone is nice and professional but They don't answer the phone.After being on hold for more than 1hour and a half, finally somebody answer the phone when I was going to leave a message and inform me that on Wednesday they don't take patients until 12 p.m, they should post that online so everyone knows not to call or record a message and played it instead of waiting for someone to answer the phone.

Negligents and irresponsibles. My dad is 75 years old and he needs medicines for life and they canceled his appointment. He rescheduled it and gave them an appointment weeks later. He run out of medicines and when he went to the pharmacy, they called his doctor for approval and she don't answer the phone. My dad have call them many times, and leaving voicemails, and still don't answer. After waiting several weeks, he received a call this morning that his appointment have been cancelled because the doctor couldn't make it. In the meantime, he don't have medicines. Is been weeks without medicine. If my dad (hopefully not) but if my dad can't make it, me and my family will sue. Metropolitan Family Health is a joke. Ridiculous.

I think some of the negative reviews are outdated. I think the staff really tries here. Some of the issues are with the patients that come here. The staff can’t get patients in and out when a lot of them come late for their appointments — not 10-15 mins late from looking for parking, I have noticed some being a half an hour late or more.
Overall, I’m happy with the level of service this clinic provides, especially since they take all “community” plans.
They also expanded and took over the unit next door. Pediatric is now separated from Adult care. I think this is an improvement since it’s more organized now.
I give this place 5 stars to offset the outdated bad reviews.

These reviews are very much ACCURATE for the Garfield Ave location. They used to be great in the beginning but now, they're terrible. I won't go much into detail because there are plentyyy of examples of poor customer service, long wait times, & staff taking clients as a joke. I switched out locations & my kids & I now visit West NY - Best decision BY FAR. They're cleaner, friendlier, & are way more responsive! Therefore, I'll give them 4 stars on the strength of the new location. Reviews sure do help, so pay attention & spare yourself the bullsh*t!

This is the worst pediatrics i've ever been to - and would not recommend to anyone.
First of all, you make an apptmnt and when you get there, you'll be sitting there waiting anywhere between 1-3 hrs before seeing the doctor & past your apptnmt time. Most times the doctor would either show up over an hour late, and or not show up at all without any advance notice. Which you would then have to reschedule and miss another day of work. A few times I just walked out of there, because i got tired and furious of waiting around for the doctor to show up.
In regards to my son's doctor - I saw Dr. Murray, who is an okay doctor. She is not very friendly and doesn't care to take the time to explain things to you, and or answer any questions you may have. if anything she talked down to me for asking her any questions; which I guess to her I should already know it all, and didnt care or bothered to respond my questions/concerns, about my son. These were not even the only issues I had with this office/pediatrics - I can just go on and on. But, i'm happy to say, i've found a much better pediatrics who actually cares to make sure all my concerns are answered, are super friendly and are very respectful to their patients and their time.

Very very very bad service ! I went there with to much pain and bleeding! And the specialist doctor said my pain was a muscle pain ! Then I went emergency in Hackensack hospital and I have endometrial cancer they did an emergency surgery if I continue go to METEOPOLITAN I’m sure be dead today my cancer was in stage IV I highly recommend DON’T GO THIS CLINIC VERY BAD SERVICE THEY LET YOU DIED !!

It is the worst place I visited before it was very excellent now the nurse is horrible does not let you see the doctor if you take your child with fever sends you to the house to give him water and gingering for the fever and does not let you see the doctor or For an excuse for school it is a waste of time because in the house without medicine there will be no cure and leave the appointment away and even in the afternoon and if you arrive 5 minutes late they give you an embarrassment in front of all the other people and they do not attend you In the end all the staff is the worst. fix that problem please !!

Possibly one of the worst in the area, just like every other doctors office. They give you an "appointment time" 10am, they dont call you in until 12pm (if you're lucky) then have you sit in another room waiting for the doc for another 15-30min. They say they have people ahead of you...so why the heck would you schedule it like that? Stupidity at its finest. They need to get there timing right, its ridiculous and a waste.