At a glance
#3 of 13 Clothing stores in Allen #2 of 7 Fashion accessories stores in AllenLocalGuideWorld score: 4.29
Rating breakdown
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5 ★57%
-
4 ★26%
-
3 ★10%
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2 ★3%
-
1 ★5%
Quick facts
- What is the rating of Express Factory Outlet?
- Express Factory Outlet is rated 4.3 out of 5 based on 399 reviews.
- How does Express Factory Outlet rank in Allen?
- Express Factory Outlet is #3 of 13 Clothing stores in Allen by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Express Factory Outlet located?
- 820 W Stacy Rd #660, Allen, TX 75013, United States — 0.0 km from the center of Allen.
- How can I contact Express Factory Outlet?
- Phone: +1 972-954-9779 · Website: expressfactoryoutlet.com
They are closed by 8pm on a Saturday while the store hours say 9pm. Please fix your store hours online.
Outdated styles and very unorganized. However, the prices are so offordable.
Decent store. A little hectic but gets the job done.
Worst customer service.Managers are not helpfull at all. Very bad experience with a brand like express at store. Should change managers to someone who are helpful.
Store lacks having inventory. No help offered from employees. Wait times for checkout is long for no reason.
Terrible service! Especially I received the worst service you can possible had from even the manager (Giselle) at the store. I was waited in line to check out and ask to see if there an another pair of Jeans that I was interested in available. The only one they had available is displayed on a mannequin and she said she will let me have it and I was asking to wait. Then she went back to the cashier finishing checking out the gentleman she was waiting one. And went on to take the next one in line though I let her know that I was before him. She said no. At the time, I was the only person in line! Is she crazy? So fine, not gonna argue and I waited, then she told me that they only have 2 pairs left in store and she couldn’t let me have it. Really?! Made me waited and tell me that I can’t have it? You would have thought as a manager in the store that she will go ahead and take care the customer and let me have it, or an apology, not a single word of it but full of attitudes. So ridiculous!
Need to update online info as well as recorded info regarding store hours to coincide with actual operating hours, or at least update signs in the door. Additionally very poorly ran store, 7 deep inline with only one cashier. Other than that selection is all right.
Selection is better than the non outlet retail store. Their stretchy performance dress shirts are the best in the business. Unfortunately the majority of the dress shirts express is known for can only be found at the outlet these days. Sizes were a bit limited but found some great deals. Customer service at this location was excellent.
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