Fashionable apparel chain specialising in women's wear, including plus sizes & maternity clothing.
At a glance
#7 of 8 Clothing stores in Crawley #3 of 4 Fashion accessories stores in CrawleyLocalGuideWorld score: 3.91
Rating breakdown
-
5 ★39%
-
4 ★32%
-
3 ★18%
-
2 ★5%
-
1 ★5%
Quick facts
- What is the rating of New Look?
- New Look is rated 3.9 out of 5 based on 536 reviews.
- How does New Look rank in Crawley?
- New Look is #7 of 8 Clothing stores in Crawley by LocalGuideWorld score (rating weighted by number of reviews).
- Where is New Look located?
- 1-5 Queensway, Crawley RH10 1EB, United Kingdom — 0.2 km from the center of Crawley.
- How can I contact New Look?
- Phone: +44 1293 592730 · Website: newlook.com
Very good staff helped me get trousers for work. Thelma , Sam and Emily thank you :)
Went to the Crawley branch today, good range of clothes, tried on a pair of trousers, no staff looking after the fitting rooms so walked straight in, there was what I think to be chewing gum stuck to the wall of the cubical. Went to pay, the staff member at the tills was serving someone, they went off to find her order, leaving my standing there waiting for an unnecessary amount of time considering there was a member of staff right by the tills and another watching from the other side. No communication, no “I’ll be one moment” or “I’ve just got to collect an order I’ll call someone to serve you”. I eventually asked the person stood by the tills if they could serve me and she did. I’ve worked in retail for 10 years, all it takes is a little chat or 30 seconds to serve 1 person.
Always liked going into New Look but recent visit reminded me of going into a warehouse. Being unable to use stairs i always use lift. But when wanting to go back down the lift was full of boxes and hangers. There wasnt one member of staff about. I had to push boxes to make just enough room to get back.downstairs. Needless to say i dont think i will be going there again
I had ordered 3 items online.
2 I was happy about
1 was bigger size I needed
So I need to return
I went to new look Crawley shop to return the item. Was in a queue for a white, only 2 shop assistant on a busy Friday afternoon.
Then I was advised that the item is “Love labelled” and I can not return at he shop
Have to use post office or other services to post back. Absolutely stupid. Why I can buy staff online at new look website and can not return to the shop. Had to spend time wrapping all up, do online return and now waiting when the warehouse got it and give me my money back.
Never again new look online.
Girls at the shop was rude, was ignoring me when I asked for the manager. Then one of them came without name and saying she is a manager. Telling me they are not taking returns. Crazy, absolutely waste of time.
You have to say it on a website that items not return to the shop only post office or other services, then people will not spend time!!!
2 I was happy about
1 was bigger size I needed
So I need to return
I went to new look Crawley shop to return the item. Was in a queue for a white, only 2 shop assistant on a busy Friday afternoon.
Then I was advised that the item is “Love labelled” and I can not return at he shop
Have to use post office or other services to post back. Absolutely stupid. Why I can buy staff online at new look website and can not return to the shop. Had to spend time wrapping all up, do online return and now waiting when the warehouse got it and give me my money back.
Never again new look online.
Girls at the shop was rude, was ignoring me when I asked for the manager. Then one of them came without name and saying she is a manager. Telling me they are not taking returns. Crazy, absolutely waste of time.
You have to say it on a website that items not return to the shop only post office or other services, then people will not spend time!!!
Went to collect the item which i ordered online. The queue wasn't that long but cashiers took their time to serve everyone so was waiting nearly 10 minutes. Also wanted to try some clothes on in fitting room and was told it is shut. Well they lost some possible income.
My recent service in the Crawley store has been appalling.
Thelma, was rude & dismissive at the till point.
I wanted to exchange a product and overall was very unhelpful. Thelma was very argumentative and overall had no customer service skills.
I raised my concerns with the manager who advised she was new to the business and would be receiving "further training"
Shocked to experience this level of customer
service - Not worth shopping in a store like this, personally wouldn't recommend.
Thelma, was rude & dismissive at the till point.
I wanted to exchange a product and overall was very unhelpful. Thelma was very argumentative and overall had no customer service skills.
I raised my concerns with the manager who advised she was new to the business and would be receiving "further training"
Shocked to experience this level of customer
service - Not worth shopping in a store like this, personally wouldn't recommend.
Love this shop great clothes sale on now aswell so even more reason to be happy
Fab experience , great staff lovely array of clothes, plus a big sale on so money saved too. Picked up some lovely summer outfits.
All I need now is the rain to stop, and Mr ☀️
too come out or a holiday either way I am really enjoying wearing them.
Great quality and fits like a glove. 😁💗
All I need now is the rain to stop, and Mr ☀️
too come out or a holiday either way I am really enjoying wearing them.
Great quality and fits like a glove. 😁💗
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