On Store NYC Lafayette

Terribly understaffed, crowded, and narrow - even with the crowd control monitor at the door. There were probably 20 people trying on shoes and 2 people to help them.

There are 4 touch points with staff: 1. Find the right kind of shoes for your needs and ask for the try-on shoe hidden in the wall, 2. Determine if the shoe fits or if you need to size up, 3. Once you find your size, they have to call someone in the back to get the color you want, 4. Checkout.

I made it to 2 and couldn’t find my person to ask about the elastic laces, so I left. The Williamsburg location has more space and a bigger selection.

Expectations are high when you travel over 1 hour to reach a store whose brand adverts are a constant on social media.
-The staff were extremely attentive and helpful (5 stars)
-The store concept is “unique” but the space is too tight to handle the demand for such a trending brand (minus 1 star).
-They did not have many of the designs seen online, had limited size availability, with no option for delivery orders (minus 1 star).
I bought a pair that was available in my size, and plan to look online for the style I loved.

I recently visited the QC store, and I was quite satisfied with my experience. The store was well-organized, making it easy to find what I needed. The staff was friendly and eager to assist, which made my shopping trip enjoyable. They had a good variety of products, and the quality seemed reliable. Overall, it's a very nice store for everyday shopping needs. 👍🛒

This store is CHAOTIC!! Buy online instead, go a size up because the shoes fit small. It is not worth going to visit this store.

The 2 stars are for the gentleman that was helping me, I didn’t get his name because that’s how busy the store was after almost being ignored by the other associates for 15 minutes before the gentleman attended to me.

On cloud are trending shoes currently and whoever thinks this shoebox of a store is a good idea needs to rethink it ASAP. The store is hot and crowded, the shelves open outward which means less space for the customers. The variety of shoes is very limited, they have a better variety online. The store was packed made worse by very slow service, they have very few associates for the type of crowd they attract. By the time I was leaving there was a line forming outside for people trying to get in and shop. I will only shop this brand online, the store experience is horrible.

One hour outside for entering and then low stock availability.
3 stars because I love the shoes but the store itself is worthy 2 stars or less.
Better to buy online once you know your size… even if the online store doesn’t have stock options too.

I had initially ordered a pair of shoes online and they ran much smaller than other companies I have bought from. The customer support on the phone was extremely unhelpful so I decided to see if it would be easier to go to the store.

However, the store layout is suboptimal and very crowded.
The employees were not engaging and I had to asked multiple people for help before I was able to get someone to get me shoes to try on to figure out the right size I needed.

While the shoes are comfortable, the whole hassle and poor overall customer experience would make me shy away from purchasing from them again

New Swiss engineering, high performance shoes with amazing support. Great staff who are willing and able to help out.

Please expect to be on the line before getting in. Small store with limited selection compared to their online store.

Do not even bother unless you have A LOT of patience- just order a few pairs online.. It’s ridiculous that they make folks line up outside AND again inside. This is not a boutique luxury store- this is a tiny athletic shoe store. It’s a really awful customer experience that is faking “exclusivity”. Not a great introduction to the brand.

Product availability is SUPER limited in store and we heard staff encourage folks to just shop online after they waited on 2 lines to get in.🙄 BUT I will say staff are SO friendly and try to be as helpful as possible- it seems like they’re juggling a ton of customers at once and the energy is chaotic.

Seriously- Just order a few pairs online and return the ones that don’t fit.