Name: Haneda Airport
Address: Hanedakuko, Ota City, Tokyo 144-0041, Japan, Ota City
Telephone: +81357578111

Waterfront airport serving the Greater Tokyo Area, with direct rail access to the city & free WiFi.

At a glance

Rating breakdown

5 ★53%
4 ★31%
3 ★12%
2 ★1%
1 ★2%

What reviewers talk about

Share of 16 recent reviews that mention each topic.

Cleanliness56%
Service & staff50%
Waiting & crowds19%
Location13%
Price & value6%
Atmosphere6%

Hanedakuko, Ota City, Tokyo 144-0041, Japan

tokyo-haneda.com

+81 3-5757-8111

Photos of Haneda Airport (369)

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Quick facts

What is the rating of Haneda Airport?: Haneda Airport is rated 4.3 out of 5 based on 50,436 reviews.
Where is Haneda Airport located?: Hanedakuko, Ota City, Tokyo 144-0041, Japan
What do visitors mention most about Haneda Airport?: Most often: cleanliness, service & staff, waiting & crowds (from 16 recent reviews).
How can I contact Haneda Airport?: Phone: +81 3-5757-8111 · Website: tokyo-haneda.com

Reviews (16)

Dr. Ravikiran Barigala 2023 Dec 31

Great airport. One of the best airports that I have seen.
People are very courteous and polite. It's very clean and well maintained.
Even their bathrooms are very clean and well stocked.
It is not very crowded like some other large airports.
I wish they had some more pictures or art from Japan.

WS 2023 Dec 30

A well-planned, effective airport. There are lots of airport services staff at the airport helping the travelers who direct you through immigration and customs.

Before traveling to Japan, we created the QR code using "Visit Japan Web" (check the official site for latest) and passing through immigration and customs was quick.

You can obtain a local SIM card after passing customs, and there are tourist information desks for trains, the airport, and tourism within the airport.

The airport has a wide range of train and bus services which is convenient for travelers.

Tyson Takeuchi 2023 Dec 20

This is a well designed airport and there are many great eating facilities OUTSIDE of security. The airport although in full swing does not have a lot of dining options past security, so I would recommend eating before going through security. As always though, there is a high level of cleanliness and service that happens air side and I hope to use this airport again.

Anaal Ahamed 2023 Dec 13

Haneda International Airport is an exceptional travel hub that seamlessly blends efficiency with a touch of Japanese hospitality. The modern facilities, impeccable cleanliness, and efficient layout make navigating through the airport a breeze. From the moment you step in, the courteous staff ensures a warm welcome, and the array of shops and dining options cater to diverse tastes. The well-designed terminals and efficient transportation connections contribute to a stress-free travel experience. Haneda truly exemplifies Japan's commitment to excellence in air travel.

Roy Chou 2023 Dec 11

It was my first time flying to Haneda airport. It is a mid size airport with easy access to ground bus transportation that takes you to downtown, Disney land, or take train and transit to adjacent district.
Airport has good restaurant option, shops to buy from grocery to electronics.
One thing I like the most is that they even got fruit stand after passing security check point, for those fruit lovers don’t miss out

E RULE 2023 Nov 28

One of the nicest and politest airports i have been to. Not as big as other international airports but has all the amenities you need.

Airport staff were great in accommodating our requests and were quick in responding.

Tons of food options before checking in and at the gates, some of which work almost round the clock.

The airport lounge is quite wide with tons of seats and charging ports. I especially enjoyed the outdoor viewing area where you can see the planes landing, taking off and taxying.

Melinda Bianchi 2023 Nov 08

Beautiful, well-managed airport. Extremely clean and well-kept! All of the information kiosks are fully-staffed with knowledgeable people. I did not have trouble finding anything at all. Just know that if you're traveling from outside of Japan the only ATMs that will take your non-Japanese cards are going to be the 7 Bank (7-11) ATMs which are located in multiple places!

There's so many good food options, fancy stores once you get past security, and helpful people and amenities everywhere. There's even showers for long-haulers. I love the lockers because I was able to store my backpack while I went out to explore during my long layover. The only problem with this is that you can only pay with coins so I went and bought a few things to get change. Not a big deal. It was super cheap and useful!

The train and monorail both run through here and can take you into town. Great cheap and quick options for those of you that don't have a bunch of luggage. The staff is really helpful in getting you booked and to your destination.

I also accidentally fell asleep at my departure gate with headphones in and the staff made sure to wake me up and get me on my plane! Amazing customer care!

Tuoyo-E 2023 Nov 04

Tons of shops located within the airport building.

If your are looking for somewhere to eat within the building (before check in) there are tons and tons of restaurants to choose from. Probably the widest selection anywhere in the world. Tokyo seems to have the most restaurants per square metre of any place I've ever visited though so the wife selection at the airport is a city wide phenomenon.

Airport is clean and big. Two airport hotels within the airport.

Only somewhat negative point is that the check in queues are incredibly long. I've never seen such long queues at any airport in the world other than Lagos, Nigeria Airport. If you travelling economy I advise that you get to the airport very early.

Luca “Otago” 2023 Aug 24

Amazing airport with a lot of choice for shopping & dining. Very friendly staff who can help out if you need it.

Below scores are out of 5 ⭐️s

😉 Customer Service 5 ⭐️
🙂 Food Quality 4 ⭐️
🙂 Atmosphere 5 ⭐️
🙂 Presentation 5 ⭐️
🙂 Products 5 ⭐️
✅ Wifi Yes
🅿️ Parking: Lots of paid parking available

Overall 5 ⭐️

danny jin 2023 Aug 21

Appreciate all the little details in construction as well as the design of the building! Very clean and well thought out when it comes to comfort, children, shopping, and dining. Definitely one of if not the best airport in the world. Always a pleasure flying in & out of this airport.

dan_ 2023 Jul 12

Managed to knock out 5 hours at this airport mostly at the International Terminal.

There's a cool observation deck that looks over the airstrip seeing planes arrivals and departures.

Nice new shops inside aswell as several options to eat from.

There are also adequate charging poles to charge your devices from before departure.

-1 as i still find Narita Airport easier to get around in and has slightly better facilities

Lidia Alejandra Romero 2023 Jun 20

Let me tell you…
This airport it’s quite big and very well maintained, I only wish that the restaurants could provide a wider selection of gluten free meals. I love how impeccably cleaned are the toilets, I have to many countries but no place has cleaner services not even in Australia.

Ales Tvrdy 2023 Jun 16

A great place where to spend the last moments of visiting this country. There is a perfect observation deck which is good to kill time before departure. Unfortunately, there isn't any food to buy after 23:00 in the departure hall and they are opening in the morning. Even near the departure gates are just sending machines. Thank you 🤩

Vanessa C 2023 Jun 13

Everything about this airport was wonderful. Japan has some of the best airport of anywhere I’ve ever traveled to. Sparkling clean, friendly staff, quick lines, many food options. The only thing that was interesting and good to know for anyone coming from the states, if you go too early, you can’t check in and wait. My husband loves getting to the airport extra early and buying books and a meal before flights. We were so confused when we couldn’t find our counter for our flight. After being directed all over the place we finally were told that our airline check in time was not available yet because it was too early. Japan airlines was not available for check in until 2.5 hours before our flight. Even using the kiosk was not permitted because of the time. So if you’re coming here, don’t worry about being late. Going through security literally took us 5 minutes because they time everything and are extremely efficient. You can even keep your shoes on!

Larry Adres 2023 May 10

Terminal 3 is awesome. The observation deck is the place to go to kill time before your flight. Wide selection of restaurants and shops before the security checkpoint so have a good meal and buy your last minute souvenirs as there aren't many options once you get inside to the gate area. Easy connection to buses and trains to Tokyo.