Chipotle Mexican Grill

No queso, no meat except for one option, charged me for extras I did not ask for but they tossed it in without me asking, did not give me a receipt. I paid for a drink and they did not give me a cup and told me I had to pay for the cup and they would not look up the purchase to verify. Been to this Chipotle multiple times and never had a problem until this afternoon. What the heck happened? What you see in the photo is what I got for $26. Photos for proof of terrible purchase. Two of the employees were on their phones, and not even servicing the people in line. Corporate should be aware of this.

They didn’t even give enough protein and then tried to say more is extra when they hardly added any, it was mostly beans and rice?? They also charged me for a side of queso, when I got it on my burrito. They whole staff needs to be retrained. Place is also filthy. Never going there again! 18$ for a bean and rice burrito I felt robbed.

I am from NJ and the DC workers work 5x faster than any Chip in NJ. For all you DC complainers, you should consider yourself lucky not having slowpoke workers like we do in Jersey. I was absolutely shocked at how fast they get orders done in peak lunch hours

I don’t normally leave reviews for chain restaurants but my experience from yesterday warrants one for this particular chipotle establishment.

Let’s start with the service as it defines how the rest of your experience will go. The moment you step into line, you experience hostility from an employee who clearly does not want to be there and makes it her mission to let everyone know. Her negative demeanor is so strong that you can see it making her own coworkers anxious and stressed, because they’re too scared to say anything to her. Furthermore, she has little regard for visitors or tourists who do not speak English, or who struggle to speak English. There was a family behind me in line, who clearly did not speak English as their first language. They repeatedly struggled to understand what she was saying because she wouldn’t look at them when speaking and would mumble, so they would look at her in confusion. The moment they expressed confusion, she decided that yelling at them would be the best approach. She yelled “tacos” and “beans” over and over to them, as if that would help resolve the issue. I wonder if for a second she even stopped to consider that maybe pointing at the food options and slowly mouthing the food label would be a better approach. The family had a young girl who was probably the age of 3 or 4. She gripped onto her dad the moment the chipotle employee started yelling at her mother. I thought the terrible treatment would end there, but oh boy was I wrong. She then proceeded to yell at another customer when he started giving her his order. Apparently, she wasn’t ready to take his order though she specifically asked what he was going to get. He stopped trying to talk to her and looked down, seeming like he wanted to cry. I don’t understand why she treats everyone like garbage. I can understand having a bad day, but her character is beyond salvageable and doesn’t deserve empathy. I feel sorry for all the tourists and visitors, and her coworkers, who have to experience her presence every single day.

On the food: They were out of a lot of items and the portions were tiny compared to other locations. Despite being out of certain items like chips, they had no interest in making more or offering to make more for the customers. I don’t feel entitled to food but if I’m visiting a restaurant establishment with a set menu, I expect that you will at least be willing to offer the products you’re supposed to sell.

After standing in line for what felt like a nightmare, I lost my appetite and didn’t get the items I requested because they were out. If you’re visiting union station, please do yourself a favor and go elsewhere. You are wasting your time and energy on people who don’t care about you or your appetite.

This wasn’t my best Chipotle experience. The portion sizes were much smaller than I’m used to at other chipotle locations, and the location itself had almost no seating inside or out. If you want to eat in, you’ll need to find a table at a nearby restaurant in the food court.

I went into the store, no one greated or anything which really doesn't bother me, but when I proceeded to the drink machines to see what they offered at this location I was disgusted. I love drinking the teas in the see though containers normally, but not here. It looked like they had been sitting in there for a week or so. Super gross and the counter was very dirty too. I left directly without getting anything.

The onion wasn’t even slice it was like I had a half a onion in my bowl and it was going bad it had roots starting to grow out the bottom and I don’t see how that part even ended up in my bowl but I don’t think I’m going back there off this visit alone this is my second visit and the customer service is trash in both locations inside of union station

They told us that could not accept Chipotle gift cards... Which was the main reason we chose to go there....Yet they sold them. They were not very friendly. They did not carry all of Chipotle's advertised menu items. They did not have fruit for my children's meals.