Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
At a glance
#2 of 6 Ice cream shops in DowneyLocalGuideWorld score: 4.39
Rating breakdown
-
5 ★71%
-
4 ★16%
-
3 ★4%
-
2 ★3%
-
1 ★6%
Quick facts
- What is the rating of Cold Stone Creamery?
- Cold Stone Creamery is rated 4.4 out of 5 based on 164 reviews.
- How does Cold Stone Creamery rank in Downey?
- Cold Stone Creamery is #2 of 6 Ice cream shops in Downey by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Cold Stone Creamery located?
- 12024 Lakewood Blvd, Downey, CA 90242, United States — 0.9 km from the center of Downey.
- How can I contact Cold Stone Creamery?
- Phone: +1 562-803-7848 · Website: coldstonecreamery.com
The girl that helped us had a look like she was bothered to have to attend customers. Not friendly at all, the other young lady was.
Its been twice this month that when i go they have “ran out of waffle cones”. I asked why dont they order more inventory if they know it sells out. They said it sells out early. I know they have waffle makers and it makes no sense if they do it at the store. Maybe they use this excuse so they dont clean the machines again i really dont know. Mcdonalds uses the excuse their icecream machine is broken, Cold Stone uses the “we ran out of waffle cones”. Ive been here as well as many other locations and never has this been an issue. I dont buy it. Shouldn’t a store prepare for the heavy demand? Makes zero sense.
The staff is extremely passive aggressive and has been rude on many occasions at this location. But today my family was turned away when they had 5 minutes left till closing but they took the person before us. When mentioning the time they just said they’re closed. As an employee myself I understand how frustrating it is when a customer walks in 5-10 minutes before closing but I know it’s my job (as I applied for it) to assist customers that walk in before the exact (10/11pm) closing time.
(Sorry for the bad photo that’s the best I took before I devoured it lol)
Cold stone is hands down one of my favorite spots. I always get the mint with Oreos it’s my absolute favorite combination. It’s pretty expensive but tbh what I do is get the gotta have it (large) because it’s only one dollar more and is quite literally double the size than the medium. If you share it with someone then it’s more worth it. If you check out my profile you’ll see I got a rolled ice cream that was mediocre at best while this was really good. Overall it’s a great experience the staff was extremely nice and the atmosphere was good.
Cold stone is hands down one of my favorite spots. I always get the mint with Oreos it’s my absolute favorite combination. It’s pretty expensive but tbh what I do is get the gotta have it (large) because it’s only one dollar more and is quite literally double the size than the medium. If you share it with someone then it’s more worth it. If you check out my profile you’ll see I got a rolled ice cream that was mediocre at best while this was really good. Overall it’s a great experience the staff was extremely nice and the atmosphere was good.
I NEVER bother with reviews, but today I could NOT resist!!!!!!!!!!!!!
Ordered a milkshake.... As I was trying to pay (with a $20 bill from 2003)
The red head girl insisted that the bill was fake. She even said the machine is saying its fake.
So I pull out a $1 bill and said to try it in the machine. The machine said my $1 bill was fake. So I said "Your machine is inaccurate, give me my money and I'll leave. They didnt want to give me back my money.... They just ignored me and hid in the back room like a bunch of cowards.
Had to call the police and the officer who arrived (whom was cool af btw) walked right in, and came out with my money nodding his head saying "Its real."...
.....all I wanted was a shake...
Ordered a milkshake.... As I was trying to pay (with a $20 bill from 2003)
The red head girl insisted that the bill was fake. She even said the machine is saying its fake.
So I pull out a $1 bill and said to try it in the machine. The machine said my $1 bill was fake. So I said "Your machine is inaccurate, give me my money and I'll leave. They didnt want to give me back my money.... They just ignored me and hid in the back room like a bunch of cowards.
Had to call the police and the officer who arrived (whom was cool af btw) walked right in, and came out with my money nodding his head saying "Its real."...
.....all I wanted was a shake...
I love this specific location. I always get their 🍌 split. Two scoops of vanilla light and one chocolate scoop with layered chopped peanuts, hot fudge and whipped cream. Extra fudge and whipped cream too. It's the best!!!! The price is not bad either. My pleasure 🥰
Mi esposa completely loves this place. I always get the strawberry 🍓 with the gram crackers ice cream lol. It’s amazing. We tend to go here a few times a month.
The staff is always smiling and super helpful even when they are extremely busy at times. I recommend going here as long as you don’t do what we do and that’s: love it so much that we eat it outside even when it’s cold 🤷🏾♂️😂
The staff is always smiling and super helpful even when they are extremely busy at times. I recommend going here as long as you don’t do what we do and that’s: love it so much that we eat it outside even when it’s cold 🤷🏾♂️😂
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