Jewish General Hospital Emergency Department

The psychiatry emergencies are a literal abuse to patients, the place is dirty, disorganized and nurses and way to rude to patients and visitors too. There’s no way someone who needs help will get better in this place

I recently had the privilege of receiving care at Jewish General Hospital, and I must say it was a pleasant experience from start to finish. The professionalism and compassion displayed by the staff were truly remarkable.

The facilities at Jewish General Hospital are modern, clean, and well-maintained, creating a comfortable environment conducive to healing and recovery. The technology and equipment available are state-of-the-art, ensuring that patients receive the most advanced treatments and interventions available.

Overall, my experience at Jewish General Hospital was overwhelmingly positive. I would highly recommend this hospital to anyone in need of medical treatment. Thank you to the entire staff for your dedication, professionalism, and kindness.

I don't understand how this hospital works. it is almost impossible to reach anybody by phone. you have to call and call and call and it just goes to voicemail and voicemail says it's full. how are we supposed to get in touch with anybody? why even bother having a phone?

Being there today 11th of nov , 10h30, with a torn biceps. The nurse from triage was, to say the least, very rude! Snatch my mask of my face to put the thermometer in my mouth without warning me, rude and aggressive in dialog, she didn't even look at my arm, started immediately saying " you gonna stay here all day, better go to a clinic ". Me, working in the field and having donne my research , I said " this needs a MRI to be diagnose properly and a surgery is the only way to repair it. " to which the nurse started being really pissed off, told me to get out, how do i know all that and it's gonna be long for me if I stay. I ask " whats with the attitude " , she said "you have one , I'm gonna call security, get out"! ... Kind of nurse who think she s the boss of the hospital, wearing jewellery on arms and hands from top to bottom, face fully makeup-ed like a girl from Ste Catherine street, cheewing gum when speaking! How can a nurse behave like that ?!!
Of course I got my business some where else. Pitty for Jewish H.

5 hours of waiting in the ER !!!!
People came after me by hours , stepped in , went out and still waiting , frankly don’t know till when yet , will update it as soon as I know .
An update after waiting and half , the 2 doctors we have are not available .

No patients stepped in for an hour now .
Ok here we go today September 16,3023 at 19:30 I stepped to the emergency recipient ,!picked a number , 7:40 I was called by the nurse at 19:40 then asked me to go the registration, which I did and finished at 20:00

At 22:30 I asked the nurse how long I will be waiting and he confirmed that before midnight I will be seeing the doctor.
23:30 the soft is changed , everyone left and new crew is there whom I kept asking when I can see a doctor as I am in pain , yes soon but we need to clés the rooms !!!!!
At 1:00 o’clock I had been asked to go to the room , the surprise came when I stayed there till 2 :30 till a resident doctor showed up ( I have no clue if the emergency should be run by resident doctor or no ) .
He was nice apologies for something supposed to be not his mistake .

The doctors know their stuff and are caring and personable so that’s reassuring but its lacking in that I don’t feel like I ever know what’s going on and can’t make progress about my health.
Expect to wait 5-11 hours for the whole process to be completed. Waiting room is freezing in the summer. (Edit: I came back at the end of the summer and it wasn’t freezing anymore and was actually a comfortable temperature, maybe they fixed it or maybe they only blast the cold air on days when it’s hot outside) People are waiting sick and don’t expect to need to bring a jacket or blanket. No one monitors the waiting room to screen for emergency situations that should impact the triaging order, I had to pass the message to the team when a woman was screaming in pain. The last time I went I got an X-ray on the spot and they didn’t tell me anything. I had to ask for confirmation that I don’t have a collapsed lung. They said I don’t and they’d get back to me in a few days about the bone in case of fracture. They never got back to me and my doctor who I see at the Jewish Herzl clinic 2 months later told me I had a contusion but no fracture. Good to know now lol I could have tried doing some treatments earlier. I was still experiencing mild pain 2 months later and still am somewhat.
you should at least mention “minor” issues to patients so they can be aware and monitor their health and change things when there are things bolded by the machine on the blood test. Instead they lied and said everything was normal and didn’t write any notes about them. At times when I was having really concerning symptoms they didn’t record them accurately or the story that went along with the issue. Didn’t really explain much about what I could be having and just told me to keep monitoring the issue in case it gets more serious and come back if necessary. I only found out things by doing my own research and ordering my medical records and analyzing them but the medical records themselves are patchy so it’s hard to monitor things in a given moment or over time. at least theyre sufficiently knowledgeable about basic emergencies and have a somewhat empathetic staff and are well equipped. It’s sad how this is like the best emergency in Montreal . I’ll keep coming back because there’s no better alternative as far as I know

Why doesn’t the government fund a team of professionals to be in charge of following up with people?

I hurt my leg and I needed stitches for that, so I went to the ER and they made me wait for 11 hours! I arrived there at 9:30PM and left at 8:30AM.
At 2AM we were only six people in the waiting room left and they only called us around 6:45AM, I really don't understand why it took them so long to call other patients in? Then, after they called me I had to stay over 1 hour in the consult room to get a doctor to see me. The doctor was very nice though, but the organization was awful.
And, the WORST part? The consult room was disgusting. There was so much dirt, even a cleaning machine and blood from other patients that was on the table where they put the things to cure me... I am very very disappointed with this. I have attached pictures. The very least you can ask for a hospital is for it to be clean.

First time here! Good emergency hospital in Montreal. Yes wait times are long (4-5 hours) but better than other places, stay patient & communicate clearly what you need, they will go above & beyond to make sure you get the best service & care possible. The only things that some of the stuff not professional in communication and not clear what they do!