Home and commercial flooring superstore for carpets, vinyls and rugs, with a free measuring service.
At a glance
#13 of 14 Carpet stores in Stoke-on-TrentLocalGuideWorld score: 4.34
Rating breakdown
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5 ★67%
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4 ★16%
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3 ★5%
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2 ★3%
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1 ★9%
Quick facts
- What is the rating of Euro Carpets Ltd?
- Euro Carpets Ltd is rated 4.3 out of 5 based on 116 reviews.
- How does Euro Carpets Ltd rank in Stoke-on-Trent?
- Euro Carpets Ltd is #13 of 14 Carpet stores in Stoke-on-Trent by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Euro Carpets Ltd located?
- 3B, Victoria Rd, Stoke-on-Trent ST4 2HZ, United Kingdom — 1.9 km from the center of Stoke-on-Trent.
- How can I contact Euro Carpets Ltd?
- Phone: +44 1782 745344 · Website: eurocarpetsonline.com
Ordered a mattress of these, great friendly customer service from start to finish. They were so great when arranging delivery and holding off as we didnt have the room until our new bed frame had come ordered from another company. The mattress is lush was definitely worth the money!
Had stairs and landing fitted with a good quality carpet, the staff were all friendly, very helpful and very knowledgeable. Special thanks to Gary, who looked after us wonderfully, and also Nigel and son; the fitters.
Ordered a sofa 18 weeks ago this Friday with still no sign of the sofa after being told it would be only 10 weeks. Been left with no sofa for nearly 8 weeks now. 0 communication from anyone working there since we ordered, have to chase everything yourself, each member of staff lies and tells you different on the phone. Was told it would be delivered today so took the day off work, only to be told by a different man it would not be delivered today, he doesn’t know why I was told that, and I’ve now got to wait another 3 weeks. 21 weeks for a sofa!!!! Been refused any compensation at all and told I could just have a discount on any furniture purchases as if I would EVER buy from here again. Awful company do NOT buy from here.
If there was less than one star I would give minus stars for the awful customer service we had. We purchased a lamp from there, paid upfront. As there was no stock we were offered the display lamp for a reduced price. We asked for the remaining amount to be paid back but were told we can get something else or a credit note for future purchases. When we requested again for the remaining amount to be paid back we were told the lamp is not for sale any more. The managers tantrum was quite frankly unprofessional! Now awaiting the full refund.
Absolutely amazing place love the home wear amazing some beautiful items and felt safe and organized well
I’ve almost re- carpeted my home from Eurocarpets. I’m very happy with the quality/ price / service and fitters. So why look elsewhere
If there was a choice to choose no stars I would have selected that.
My advice if you are looking to buy a mattress go to a reputable company.
If you do buy one please check you get the one that you ordered unfortunately I didn't. It is the most uncomfortable mattress I have ever experienced nothing like the one I tried in store, when I queried this was told it was the same spec.
There is one member of staff who as the worst customer service I have ever experienced, he had a really bad attitude and arrogant.
Would never shop there again or recommend it to family and friends.
My advice if you are looking to buy a mattress go to a reputable company.
If you do buy one please check you get the one that you ordered unfortunately I didn't. It is the most uncomfortable mattress I have ever experienced nothing like the one I tried in store, when I queried this was told it was the same spec.
There is one member of staff who as the worst customer service I have ever experienced, he had a really bad attitude and arrogant.
Would never shop there again or recommend it to family and friends.
Very helpful staff, vast range of flooring and competitive prices. Rob was particularly helpful to us during our visit.
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