Birchwood Medical Practice

5 stars GP.
I have not seen any GP practice that is very friendly, thorough and do their best even in stressful and difficult situations. NHS GP appoints are genuinely very behind and slow but especially the receptionists from Birchwood, they are absolutely stars! My family is very grateful to have such a great GP practice!

Brilliant. I have been using this practice for about three months, and I have only positive things to say. I transferred from a practice immediately adjacent, and the difference is amazing.
From the text reminders for appointments all the way through to the consultations ( text, phone, or face to face), they are a great example.

Receptionist, doctor and nurses that I've met so far have all been friendly and polite, not had any issues booking appointments and the appointments that I have attended were all on time

This must be the worst Doctors surgery in Bristol. Unless this is the new face of the NHS.
I had an appendicitis and went to the surgery in pain. This happened at 8am on a Monday morning. There was no doctor available and I was told to go home and make a telephone appointment. I eventually went to A&E.
I have been trying to see a doctor about a separate issue and I have never seen the same doctor twice. The doctors I have seen have had no bedside manners and feel as if though I am wasting their time.
If I could change practice I would!

You will not see a doctor here!!!!!Misdiagnosis of long term health condition. Only ever got 2 phone appointments. How can you diagnose any joint or nerve issues without actually seeing anyone. I waited a year to see a consultant who couldn’t have been more apologetic about the diagnosis given to me and the fact I was essentially told to go away. Now on another waiting list for the correct consultant/department. Never use this surgery!!!

Devastated by the service provided by this practise. Once again the receptionists are absolutely horrible people who don’t know how to talk to others. We get that your job is stressful but how about showing some compassion to people when they’re in a moment of distress? This practise told me to phone them if I was ever feeling suicidal and I just got made to feel stupid and unheard. Don’t bother signing up for this practise, they will never care about you or your life.

Completely ignored me whilst I had a Strep throat A infection for more than two months. My appointment got cancelled for a different reason two times now and now it seems I'm waiting for this appointment more than two months. Some of the receptionist can be condescending. I could go on. I would give zero if I could.

The WORST surgery I have EVER used. Impossible to get an appointment - can't get medication, needed to discuss changing medication with a doctor and couldn't get an appointment. Finally got an appointment weeks away - they send NO text reminders and DID NOT explain this. The next appointment took WEEKS - it's just to discuss medication. They didn't specify it was IN-PERSON - and when I didn't arrive, I sat waiting by my phone in the office, the GP didn't bother to call - even though he must have seen from my notes I was desperate to speak to someone and I had been waiting for over a month at this point. When I spoke to the surgery that day as to why the gp hadn't called; The lady on reception informed me I was expected to book off HALF A DAY from a job to get to these 10-minute appointments. This is post-covid when we had years of phone/video appointments. Absolutely ridiculous. I have never had so many bad experiences at a surgery and I have NO access to care. It is extremely dangerous and I worry for other people in the catchment area who are similarly unable to get care and support. I would give ZERO if I could.