Pret A Manger

Yet again I have come to the Pret to order a decaff and have been told the machine is broken. Mysteriously the machine always seems to break when it's coming to closing time. The ironic thing is that I was in the same pret a couple of hours ago and did indeed get a decaff coffee. I dare say the same will happen tomorrow. When I told the barrista that this is a common occurrence and I would appreciate it more if they had just admitted they had closed it early in order to prepare for a close and would be more compassionate as we all know the stresses of closing a venue, he had said that sometime the machine works and sometimes it doesn't and that broken may have not been the correct term. Please investigate as I use this branch frequently and this seems to happen 4 or 5 times a week

Some of the staff are extremely rude, who make the customer experience unforgettable in a negative way. The are patronising treat customers like children. I only go here as it's close to my office, if I had another choice I definitely wouldn't go here. Coffee is really hit and miss. I feel sorry for the nice staff who work here and have to put up with their rude colleagues. WOULD NOT RECOMMEND

Don’t expect too much; ok if you only grab what you need/want

Had an awful experience here. Since they changed the management the shop is dirty, messy, people there can't obviously do their job. A guy called Bob is very rude to customers and slow and incomprehensible in his assistance. Do not go to this Pret!!!

So it's 9.30 am... I picked up a baguette and ordered a filter coffee. The young lady politely informed me rhat they had run out of filter coffee. Shocking! Don't they re stock overnight.. Pret!?!? I was offered an Americano instead. OK, that's fine I thought, collected my items and proceeded outside to enjoy my purchase. The moment I brought the coffee cup closed to my lips I picked an awful smell... I describe as smelling rancid. Took of the lid then it really hit me... the smell from the steam coffee was awful.. It would either knock you out or bring you to your senses immediately. I seriously wondered if this was just a bad batch. I offered it to a member of staff to smell.. Her response was it's normal. Wow. Maybe she was right it is normal. Afterall nobody else seemed to be raising a 'stink'. I probably have to see my GP soon and have myself checked out, perhaps even walk in to my GP and offer him a cuppa for his opinion.
On a more serious note, I didn't like it at all, I replaced my coffee with a bottle of water, no refund offered. Staff unhelpful other then, yeah go ahead just take a small bottle of water. What is the price difference? I did not enjoy my experience this morning.
Have you had a sniff of your Americano from Prets?
Ps my posh cheese n pickle baguette was below average for the price I paid.

Do not go to this pret. Unfortunately my office is around here and thats where I go, but almost everyday I feel bad for those lovely girls at the tills. The manager here is so rude to customers and team, daily shouting and clearly she is not able to manage a store. It makes the experience terrible and Pret syste does not work well, as when they call the coffee the cashiers need to turn and pass the coffee while interrumpting serving a customer which is frustrating. The only positive thing here is that the shop is nice and clean and the girls always have a smile ready.

Very rude worker.
23/8/22. Around 7pm or just before, I walked in the premises as the door was open, the lady said to me "Yes?! " and repeated YES?! And then again Yes?!, after this wonderful interaction I asked where is the toilet as I wanted to buy a coffee on the way out, she said literally " YOU CAN NOT! I said excusme? She repeated "YOU CAN NOT". I said are you closed? she didn't even answer me but her body language already invaded my personal space, she literally nearly escorted me outside. I felt insulted and mistreated, I never encountered such a rude person. I told her if you are closed and don't want people to come in you should shut the door. I told her I was going to report her and here I am leaving a review.
I never felt so insulted and mistreated, the "lady" has no manners whatsoever, horrible and rude with 0 communication skills. I beg the manager to check the cameras and take necessary action.
She can't be like that to people.

Kind Regards

A.D.G

I expect all the Pret a Manger has the consistent coffee taste but it doesn't. every latte I got from this store is disgusting. It really baffles me. so I went to the one in Warren Street instead. I also don't like the atmosphere. it just feels very disorganised.