Citi

The manager went around the line trying to help people and even tho my card wasn’t working I got to sit in the bank and call with no complaints

Please stop giving me offers and interstitials when I log-in to my Citibank account online. I just want to go in and transfer money, this is not an opportunity to advertise to me

Terrible Experience with Citi Bank Union Square - Avoid at All Costs!
I recently had the misfortune of opening a business account with Citi Bank Union Square, and my experience has been nothing short of a nightmare. After months of conducting business smoothly, they suddenly decided to shut down my account and place a hold on my funds, claiming that a client check I had deposited was stolen.

Let me emphasize that I have been working with these clients for years without any issues. Nevertheless, the bank took it upon themselves to call my clients and verify the check. To my relief, everything checked out and my clients confirmed the legitimacy of the check. Despite this, the bank insisted on holding my money and informed me that they would eventually issue a check to return it to me.

What followed was an excruciating wait of two long months, only to receive half of the funds owed to me. To make matters worse, they are still withholding thousands of dollars from my business for over four months now. This is having a severe and detrimental impact on my daily operations, hindering growth and causing unnecessary stress.

I cannot stress enough how strongly I advise against doing business with Citi Bank Union Square. Their actions have not only resulted in financial losses but have also put my clients and the future of my business at risk. The complete lack of transparency, the prolonged delays, and the disregard for the impact on my operations have left me utterly disappointed and frustrated.

If you value the stability and success of your business, I implore you to seek alternative banking options. Citi Bank Union Square has proven to be unreliable, unprofessional, and detrimental to the well-being of its customers. Spare yourself the anguish and avoid this bank at all costs.

I went in to get my document notarized. Ms. Elsa Ortega was very nice. She gave my pointers for how to make my document more official. And she took me right away the next day when I came back with the correct document. Excellent service here in citi bank!

I’m so mad we came to open a account 3 months ago and they just took the money and we didn’t get a card or the money we are trying to get the money back this is the person that supposedly made the account don’t come to this bank you asked and they say we can do anything the put you on the phone for a long time and nothing

While Citi’s products are quite attractive and its accessibility can be considered above average, since I started banking with Citibank in 1996 - more than an quarter of a century ago - Citibank has been notorious for having a subpar technical support. It is ranked #667 out of the 999 by CustomerServiceScoreboard.com ; with an overall score of 26.66 out of a possible 200 based upon 680 ratings. This score rates Citibank customer service and customer support as terrible.

Scam! Stay away! Veronica Vitelle manager of this store will never return your phone calls! They are so unresponsive- they just want your money but there’s zero customer service! My checks bounced for “fraud” and they don’t call or pick up the phone. Nothing. I’m done with them.

Initially I was very unhappy with their customer service based on their phone answering habits but upon actually going in to open an account all of my prior complaints have vanished. Very timely response to your arrival, extra helpful, and very accommodating with their services. I dealt with Tyler he is a fantastic representative and should be the poster boy for what excellent service looks like. However his co-workers do not share the same level of excellence, tried to apply for a line of credit told the person my score and that I had one thing in collections which is being removed and trusted her advisement that the outlook was good. I got denied for that one item in collection despite her assurance. Experience apparently means nothing in the world of banking.