South Vancouver Medical Clinic

Dr. Lu-Inge Kilian was the best doctor I've ever met in my life. It's a shame I had to move and couldn't see her anymore. She helped me a lot, not only with my physical health but also my anxiety issues. I wish all doctors were like her. I miss her.

One rescheduled appointment, I got three words in, doctor wouldn't even hear the issue before trying to rush us - single parent with two kids on transit - out the door - total visit: 2 minutes. Issues addressed: zero. Effort made:less than zero.

Second appointment, got reminder at 5PM the night before of appointment next day. No notice next day, but appointment was cancelled because doctor was off. An hour in traffic. Not even a courtesy call. Another 2-3 weeks waiting for an appointment.

The service is appalling on so many levels and is not getting better.

Online says they open at 10am and that they accept walk-in patients. The sign on the front door also says they open at 10am. It’s 10:15am and there’s no one here. There’s a a sign at the front desk of a shared foyer with other business saying that they’re ‘unable to accommodate ANYMORE walk in patients for the day.’ How can they say ‘anymore for the day’ if their day hasn’t started yet?

We assumed that the sign was left since yesterday and decided to wait since arriving at 9:10am to beat any others waiting in line. It’s past 10:15am, no receptionist, no doctor, so now we’re leaving. What a waste of time. What bad communication. I can believe my wife dragged herself out to this clinic sick. Is it that hard to put proper signage on the front door? If they’re not actually no longer taking walk-ins ever, it would be nice if a sign uses ‘proper English’ to convey this.

They sent my microbiology test to the lab too late (the lab reported 2 days late). They blindly prescribed and replaced antibiotics twice because it was not working. Now these guys can't even tell what they were treating me for. It is been a while and I still have symptoms. They don't receive calls from patients. This clinic is low-rated for a reason.

Made a virtual booking appointment. They did send a reminder email, which in it said the call might be late due to the busy schedule they had. I was like hm okay understandable, a minute or two, or even 10 is tolerable i guess.... but SIKE i was never called to this very second. I guess i'll never know my diagnosis lol

The front staff is a complete joke. Absolutely rude from the get go. No sympathy towards the patients. I had booked an appoint for my daughter under my account because there is no way to book for her. Was told when I arrived that I can’t do that and she will mark me as no show and I would I have create a separate account for my daughter who is 10 and book another appt. I mentioned in the past that’s what I was told to do by their staff and she yelled at me. Told me she doesn’t need to hear what have to say. I could email a complaint. I asked for her name and she wouldn’t provide it to me. So shocked at how unprofessional she was. I went in for the appt and I explained the situation to Dr. Budai l, he refused to see my daughter until I booked the appt in her name. He said his schedule was open. On their website it showed fully booked. Receptionist wouldn’t help. He was hesitant to provide the receptionist name or the manager. Come to find out he’s the owner of the clinic. My daughter has been sick for over a week! This clinic has no compassion. English is my first language can you imagine the patients that come in and English is their second language. The receptionist tells you to use the computer to book an appt and to figure it out on your own. What abt the seniors that come in and don’t know what to do. No wonder his schedule is open no bed side manner at all. I even tried to explain she’s very sick and not getting better. She looked visibly sick and still turned away. How can you turn away a sick child!! Save your time and go to another clinic. Definitely going to file a complaint. I hope this dr loses his license.

The receptionist had no sympathy at all. Wouldn't even give eye contact. I booked an in person appointment, showed up and was told there are no doctors in today and it must have been a glitch in the system. I have a time sensitive form I needed to get filled in and was advised there is nothing they can do.

I would give zero if I could. The doctor I had in the past is very unprofessional, the desk staff is even worse. The schedule is wrong at location and online. Im here today along with 15 other people and the light are off and doors are locked (Sunday 10:50). DO NOT WASTE YOUR TIME OR MONEY.