Brooks Brothers

First time I have given a one star based on inconvenience of incorrect store posted hours . Arrived at 10 as website posted open at 10, at 10:15 female worker entered store , she said store doesn’t open until 11 , told her we were ready to purchase suit if would help with store revenue, she said registers not open so no. We were in desperate need of suit for morning unexpectedly .. thumbs down to whomever posts incorrect hours.

Great clothing, great customer service.

My late dad loved his bee tie from here that I got for him many years ago for Father's day. As he passed, I was able to keep it. What a treasure! Brooks Brothers has been a tradition for classic style. Solid, dependable, and reputable. The staff are phenomenal, stop by to see first class service for yourself. #auric

The man who helped me, who’s name is Kelly, was great. Very knowledgeable and personable. Overall extremely satisfied. The best clothing store for men’s business clothing in Michigan hands down.

Excellent service provided. My son is starting a new job and needed some clothes. The staff were very helpful in getting him many items to try. We ended up with so many great items. Thank you.

My name is Kevin
I just want to relate my interactions/shopping experience at the Brooks Brothers store at Great Lakes Crossing. Quickly to begin with, I am disabled, I walk using a walker and typically shopping for men’s suits/formal wear is an arduous, unpleasant, taxing, endeavor. My experience at the Brooks brothers store was completely the opposite. To begin with. I called the store to get directions so I didn’t have to traverse the entire mall. When I arrived, I was greeted so warmly and kindly by sales associate Debbie and the manager, Kelly. Their genuine interest and helpfulness was palpable-so opposite of the typical “patronizing” tell you what you want to hear - just to make a sale -approach that so many retail stores exhibit. First off Debbie and Kelly quickly were able to ascertain my size-and as the shopping experience continued, my sizing was refined to the level of finding suit coats that needed absolutely no alteration with a perfect fit. Debbie was excellent at supporting and leading the process- As I said before she gave a genuine assessment of the look fit/style, that would be most enhancing to my side, stature, and coloring. Both Debbie and Kelly worked hard in concert to search their stock to find my sizes, and in the end of all my purchases which included four suits, three ties and two sport coats- only one pair of pants required ordering and shipping directly to my house. I can’t begin to tell you how pleased and satisfied I am with my purchases without any buyers remorse, thinking “did I really select or purchase what was a good look or fit for myself” but rather walking out, feeling completely satisfied with my purchases, well cared for and considered throughout the entire process. Debbie was quick to facilitate an extra discount for opening a credit card, which was much appreciated. When your sales experience ends with a hug and the kindness of Kelly to load up all your purchases and wheel them to your car, who can beat that? You better believe that if I ever need anything else or have any questions I will not hesitate to come back with confidence and eagerness to the Brooks Brothers store at Great Lakes Crossing. Special mention to Jackie and Dale who also played a helpful supportive role. Great service deserves accolades. But this goes beyond super customer service, but is a testimony to the genuine, helpful kind, knowledgeable staff that takes care of their customers at Brooks brothers. If Debbie or Kelly‘s boss reads this… They deserve a raise, because you cannot put a price on the quality or gem you have with this group

Amazing service, staff was very helpful in helping my husband, offering excellent recommendations and expert advice on the proper fit/sizing of their products. Husband looks extremely sharp in the 2 suits he purchased here.

Brooks Brothers have a very BAD ONLINE ORDER PROCESS. DO NOT order online from them.
I ordered a polo shirt online and realized I ordered the wrong color. It was very difficult to find the online cancel request and when I found it, they said you only have 1 HOUR TO CANCEL after the order.
Now I have to accept delivery of the product I did not want and send it back at my cost and aggravation.