Brooklyn Department of Buildings

I have a recording of someone in that office claiming to be a sheriff and then not giving their name and badge number and then saying and threatening me by saying come down to the office and find out

I usually don’t like to write reviews but I feel like I want to express myself on this one. I needed to apply for some paperwork for my one family home and honestly I dreaded a visit to a city office, of any kind. I went to the Open Building Tuesday, where people can just go there and talk to knowledge staff, like planners and inspectors. Everyone was very cordial and helpful and one of the front desk people even guided me through the whole process of filling out an application at the corner kiosk. Me and my partner were amazed.
I am also requesting documents at the commissioner office (across the hall from the main office) and the workers there have been very friendly and eager to help.

Just little monsters working there, they are impolite, very disorganized, blunt and unwilling to help. They seem to have no incentive to help people and do their job properly.

The BROOKLYN DOB office is the best in all 5. If you go there knowing what you need, you will be served fast & efficiently. Uzair at this office is very knowledgeable & helpful, as well as the rest of the staff. Everyone's frustrations should be directed at the city, they make the rules, not the staff at this office.

The Worst Department in all the five Borough, I have buildings all over the five borough and its very easy to get help, but Brooklyn DOB is 20 times worst then DMV. They dont want to help you at all. I went in as a Homeowner to ask them question about Paperwork and why its taking so long. They told me that contact your architect for the information. Why should i contact them, if im here asking you a simple question. all you had to do is look it up on the computer and tell me. Everyone in this DOB need to be fired or reassigned to the other DOB. They are getting to Comfortable here. There is no Respect for Homeowner here.

Frank Marchiano sent an investigator out to confirm removed fire staircase and fire exits. Now he will not answer the phone or speak to me in person but he has to do something about it and chooses not too. I need now to go back to the DOI.

Assisted a homeowner to file a letter of no objection, cost: $100.00 and was told he would receive a response within 10 days. 4 months transpire with no response, so we decided go down and pull the entire file which they could not locate. The only file they could find a record of was a half address, and they won't be able physically produce that file for two weeks. We also find out they sent a denial letter to the wrong address with an incomplete block / lot number and incorrect BIN. (I miss the old days when you could physically pull the file yourself). We then head over to the commissioners office where I was directed to file a PER 11 followed by submitting it through the email address provided on the website. Decided to attend homeowners night, only to be told "that advice is incorrect" and to gather all documents and state my case in a letter (already planned to do so in addition to adding my time and expense reimbursement sheet).
If you're doing this for the first time, I suggest hiring an Expediter and follow his foot steps in order to do it yourself the next time for anything related, and save yourself the aggravation.

We went to DOB when our request for inspection submitted by the architect was not getting a response. My mother went in person and received all necessary help. After reading the reviews, we were prepared for some nightmare experience, but it was really far from that.

Anthony was especially helpful. He looked up our case, fixed some sort of a glitch, calmed us down and explained what happens during the inspection process (something I had a hard time figuring out from reading online). As a result, the inspection went smoothly. We cannot thank him enough!