Covenant Medical Center

I'm not from here, I am from Houston Texas.

But my mom had a procedure here in Lubbock at Covenant,
and I had met one of the most kindest and genuine person at this place. I would love to give a recommendation to John Salas from the janitor department. me and my family were walking down the hallway and he just acknowledged everyone and made us feel verry welcome, when he talked to us and asked us how our day was and why we were here. me and my husband really appreciated that,even after us walking by so many other of the staff members, I understand this is a hospital and not a store so I don't know how everyone is here. But just for him to genuinely care for us when me and my family are going through a hardship.
we really really appreciate him for his hard work and personality,
Thank you John :D

Brought a patient in, passed out while I was there. Slammed versed on me , non seizure syncope Dropped my bp and gave me aspiration pneumonia when I lost control of my airway. Got an 80k bill with multiple billing errors from a 28 hr stay caused from their mistake. Had to fight to get a monthly payment below $1400 a month. No one will work with you no one will fix their own mistake or billing error. I have to work 2 full time jobs to pay for an issue they caused. Applied for charity, denied even though I can prove I only have $500 a month left over after bills. My advice, don’t go here. Just die. Will lose everything bc of this hospital. Their CEO wouldn’t even be able to afford what they are charging. Made all my payments on time and still won’t come off the monthly payment amount. Even if you pay what you can only afford they said they still will turn you into collections if it’s not the astronomical amount they want. Terrific people. I didn’t even have a choice, I just happened to be at the hospital and it happened. I’ve never been more ashamed of working in the medical field in my life.

Just made it into town to the trauma center & staff did not bother to tell the attending doctor and nurse I was there after letting them know I had arrived no info for the entire 1.5 hour toddler children waiting in the lobby. I asked again nobody bothered to tell his nurse I was waiting for info. I wish I had taken a picture of everyone sharing their personal stories while I was waiting desperately for a diagnosis on my ailing love one. Also did I mention I just made it to town, have toddlers way past their bedtime at 2 am, and we have not eaten? 3 stars because We did not have to wait

Ok so bear with me folk’s because this story isn’t a good one. I went to the E.R. On Quaker for sever chest pains, vomiting, fever, kidney pains, u name it! (Plus I’m a heart failure patient) I get sent to the main hospital, and spend about 12 hours in a holding room waiting for a room to open up for me. I was given Tylenol for pain and phenergan for nausea twice. I went to my room at 6:30/7am and informed them of how awful I felt! (Notate my Troponin levels were way elevated) 👈🏼 heart attack levels! And nothing was done! Not after 12 hours of getting worse and worse! Even after seeing their Cardiologist, (After complaining to the director of nursing about my lack of care, and threatening to sign an A.M.A.) still no medication to calm my heart down! Finally I called to inform them I DID want to leave after all, at this point they brought me a small dose of phenergan, but no Tylenol. The nurse then stated she was going to ask for pain medication, so they complained and agreed to give me Tylenol 3, but not without complaining back to us that they couldn’t understand why I wouldn’t just take Morphine, (I’m allergic to it) if it was the same as Tylenol. So I just asked for the paperwork to leave. They were so angry, they didn’t even give me the Tylenol afterall even though it was in her hands and I hadn’t signed anything yet! I told them I came to get help to feel better and have a chance to survive this heart attack, not to be treated less than human. Yes I was in the new Hope Tower Wing, but just because you upgrade your looks, doesn’t make this a good place to seek medical attention. Perhaps Covenant should focus more on PATIENT CARE, AND LESS ON PLAYING BARBIE HOUSE MAKEOVER! I hope if you read this, please seek medical attention elsewhere! Not just for your own sake, but for that of your families as well! Because this particular hospital will more than likely kill you before they even attempt to help save you!

This hospital is a complete joke, I worked here for a little over a year and completely hated my experience. Nurses are rude, not all but most, CNA’s have a serious attitude problem, not all but most again. Manager for my department was a joke, we deserved more respect than what we were given. And they refused to pay out my 401K match. I’ve seen how most of these employees work and I would hate to have myself or any of my family members stay at this hospital. Disgusting never clean, prices for food are ridiculous even their workers can barely afford to pay for it.

My daughter is in college and freshly away from home. She injured her hand and went to the ER to make sure it was not broken. She arrived around 11:40pm. I work at an ER. I know that more important issues come first and she wasn’t in the grips of death. But she was scared and unsure of what to do. They initially took an ex ray quickly. Then she sat from then until 6am with no word about her condition. No one checked on her. She wasn’t even put in a room. At 6 she made the choice to leave and get results sent to her if it was broken. At 3:00 the next afternoon she was able to see results saying, thankfully, it was not broken. However, the paperwork was signed at 12:30 ish. Why she had to sit there for 5 more hours and then leave without being told results is inexcusable. Again, I work at an ER myself. Sometimes you have to stay for hours. But, we take care of our patients where I work. We communicate with them and a very young lady like that would have been cared for with compassion. It’s very frustrating.

I went in for double pneumonia because Hobbs New Mexico diagnosed me wrong and ended up being put in the ICU because the pneumonia turned into water in my lungs and ended up being diagnosed with acute respiratory failure the staff there was so amazing. I know my nurse in the ICU was an amazing guy. All I asked of him was to get me home to my kids and guess what I'm home. I'm so grateful for these people who helped me. Hands down the best hospital by far!!!

I was disappointed with the majority of the staff, especially the ones in charge. It was a weekend, and I understand that there is a limited number of executive staff to handle the out process of a patient, but I don't think that they care about it, as long as they get their paycheck it's all fine. There were a few issues about my stay and release after surgery. Good thing my daughter is a 23-year nurse who called the main administration about my situation. I hope they can get better help and staff.