Club Monaco Northpark Mall

Very friendly associates. Has some great low key and quality basic pieces.

Great location with great service, Hugo really goes above and beyond to provide the best customer service and to make sure you find exactly what you’re looking for!

Love this location. Full of inventory and options compared to the Galleria one which is smaller. Hugo is my absolute favorite. So attentive, knowledgeable, and sweet. I come by regularly strictly for the awesome customer service I receive here. Can’t wait to shop again with Hugo!

Really nice place with preppy (but expensive) clothing. Customer service is meh, and they need to answer their phones. I'll break this down into pros and cons:

PROS
(1) It's a clean store and the only Club Monaco location in Dallas, TX, with a men's section (the Galleria Dallas location is women's only—though neither the Club Monaco website nor its Google Maps listing states that).
(2) This is a big one: PLENTY of sizing for smaller, slimmer guys like me. They not only had Small sizes, but plenty of Extra-Small XS and I even ran into some pieces that had XXS. This is IMPOSSIBLE to find with other brands: typically you have a pile-up of Large, Extra-Large, etc. sizes and the smaller guys are left out to dry. I ended up buying more than I'd budgeted for here because there were so many cute things in my small sizes.
(3) Fitting rooms are spacious and clean and brightly lit.
(4) They do have a 15% off student discount for full-price and sale items—but it's not combineable with other promotions (see below).
(5) Quality customer service (perhaps too attentive; more on that later). The manager
(6) A piece I bought was slightly damaged and they upped the discount from 40% off (which applied to all pieces in the store during the current promotion) to 50% off. Don't be hesitant to ask them to consider a "Damage Discount."
(7) They helped me gift-wrap the gifts I was buying: they wrap the clothes in gorgeous white parchment paper, then put the stuff in a nice black box with black ribbon at two of the corners. Really quality stuff!
(8) One of the items they sold me (unknowingly) had a little black stain on this white polo. I took the item back into the store 3 minutes before closing on a Thursday evening at 8:57 pm and they were very happy to help me out. While I went with another staff member to find a replacement item for a potential even exchange, the other staff member started scrubbing the item down at the front counter with bleach wipes. Lo and behold, they got the stain out, and even neatly folded and GIFT-WRAPPED the item for me and put it in a lovely box. Like, 10/10 service and I was out by 9:05 pm. Thank you for staying after and helping me make sure my brother's gift wasn't stained.

CONS
(1) The store is dimly lit and hurt my eyes, lol.
(2) The men's section could be larger: it's literally a single room at the very back of the store. About two-thirds to three-fourths of the store is for women's
(3) When there are store-wide offers (and site-wide offers online), the 15% student discount is useless. In fact, the associate looked me dead in the eyes and told me I could use the 15% off student discount, but that I'd forfeit the store-wide 40%-off-everything offer. It is one or another. That's no bueno.
(4) As I mentioned above, the men's section is 1 room at the back of the store. It was slow when I was shopping, and one of the staff members was standing in the men's room and just like, staring at me. I don't think it was malicious—it was slow and all the clothes were folded so there wasn't really work to do—but kind of made me uncomfortable.
(5) Update 12.29.2022: The place just won't answer their phone (using the number listed at the top of the receipt). We had a question about returns and we've tried calling 7 times: in the afternoon, then early evening, then morning, then around noon, and nobody answers. We even called the NorthPark Mall hotline directly, and the lady sent a messenger directly to the store to speak in-person with an employee and ask them to call me. They still haven't called me. Prompt communication with the store is essential and they aren't delivering.

I went in after mowing my lawn and despite not looking my best they treated me like a queen. I left with more clothes than I planned on buying, a BIG smile on my face, and feeling more cared for than when I first went in. Excellent customer service. They do not disappoint.

Very disappointed in the customer service. Rude to say the least! Never walking in that store again!

love their clothes, and staff is pretty nice.

A particularly friendly and helpful staff who know when to offer their help and when to keep their distance, and really that's all you need when you go to the mall.