la Vie en Rose Mapleview Centre

would not give me a bag other than a reusable one for $1.50 ? Would not give me a gift box unless I paid for that . A quick purchase and they took 5 minutes trying to get my email so they could send me things.
Will never go there again as they try to upsell you on little things that used to be free.

I was here on Monday (July 17th) looking for some bras. The associate that sized me and helped me find the right fit was super friendly and helpful. I didn't catch her name, but she had dark brown hair in a braided bun.

I went to this location today and was helped by Justina. She was so sweet, patient and made it her personal mission to make sure I walked out with new and comfortable bras. I have been frustrated lately about finding a comfy bras and determining my size. Justina made me feel supported and heard regarding my concerns and continued to provide suggestions and guidance throughout the whole time I was in the store. Such amazing customer service!

Rude cashier. I went to return an item this morning. Woman says I will need your email to do a return. I was unimpressed because no one at any store or anywhere has ever asked that. then she proceeded to say " I need to see the last 4 numbers of your card. I said I used apply pay and the number may not match as thats how that process works. She wasn't happy with that and said ok well for next time you need to pull up someway to see that through apply pay. Like really its a $20 bucks return and so much hassle? I had the receipt and tags on and had bought it just the day before... I was planning to look around and see if I would make a purchase. But because of her awful attitude I left the store immediately

Nice store, friendly helpful employees. The square footage of the store is quite small and there are a lot of product tables and stands, making it not really that accessible for people with wheelchairs or strollers. Felt very crowded with no other shoppers in the store. Product selection was good, pricing was decent.

Thank you for such a wonderful La Vie En Rose in Mapleview mall in Burlington. Peyton was the beautiful young lady that helped me tremendously. It was so nice to actually deal with someone that knew what they were talking about, knew the products well and was very pleasant. They will definitely have me coming back and continuing to shop there.
Thank you again Peyton. You are truly amazing!

I would like to say Thank You to the staff at La Vie En Rose, Mapleview Mall location. While I realize this is the Christmas season and stores are busy with shoppers, as I entered the store there was a young lady by the name of Payton who greeted me and asked if I needed help? With some hesitation I said, "Yes please"... I need help with finding a bra that actually fits and feels comfortable. I had told her that someone recommended the "Memory Foam" bra and I was willing to give it a try. I explained my current bra situation and without hesitation she directed me to not only the Memory Foam bra but as well a few other options that may fit my needs. It took about 30 minutes to find the right fit and comfort but without this young lady's help, I would once again be struggling to find the perfect bra for me. Thank you Payton ..you were awesome!
Then Payton asked if I knew about the Rose of Hope charity donation initiative? After hearing that the La Vie En Rose "Rose of Hope Charity" helps women who have survived or are dealing with Breast Cancer, I knew that I needed to help. So today, I dropped into the Charity box over 25 bras, and I feel great! Knowing I am ... "Paying it Forward".
Thank you!
Nicole

I wish I could give zero stars. Terrible customer service. This store does not respect mask exemptions or understand how the current mask mandates work. They discriminated against my daughter a few weeks ago when she was refused service and embarrassed in front of people by a certain employee. We returned today and when I politely confronted the same employee about the situation she was rude, accused my daughter of lying about her experience, completely played it down and wouldn't even discuss it with us. I was only in there because I had a gift card. When there was $20 left on the card after our purchase, I asked the employee to 'pay it forward' to the next customer as I did not ever plan to return. Instead of gifting the next customer in line, as I asked, she threw the card in the trash when she thought I had left. I was shocked and disgusted. I then returned to the store, confronted the manager and asked for my gift card back. She sheepishly fished it out of the garbage and handed it back to me. I never received a 'sorry' or any sense that the manager cared whatsoever that her employee had just disrespected my young daughter, myself, and stole my money, essentially. Absolutely terrible. I will be writing head office.