ASICS Outlet

Horrible customer service!!! What a shame for Asics Canada, failing to hire quality staff. The staff is so rude and wont hesistate to comment something personal and hurtful. Especially the lady that calls herself the store Manager, no offence but I dont think she has empathy or active listening skills to solve customers problems. I would never buy asics as the brand has no standard for the people they hire.They dress shabby and talk disrespectfully.

Terrible place to go, we drove over an hour specifically for this store and it has horrendous staff and selection.

1. There were 3 staff members there today, the first staff member (super tall guy) rolled his eyes when I asked for a specific shoe from the ASIC website.

second guy refused to look in the back for a size that wasn't currently out.

Third employee: there was a customer holding a shoe in the clearance selection and this female employee comes up and starts grabbing all the boxes and rudely rearranging the whole section so fast, the other customer lost the shoebox sand walked out.

2. The selection: it's horrid. It's almost the smallest shoe store in the mall, frankly the other outlets that sell every brand of shoe, had more ASIC shoes than the ASIC outlet. It was honestly rather pathetic considering we drove out of our way and they only had one or two lines of the brand.

Avoid this place, you'll get better customer service and three times the selection at Skechers, it literally takes a 30 second walk to the right after you leave the store.

I would like to bring this to Asics Canada note that the store lady who calls herself the manager , had been in the store acting very very hostile when we came to return the new shoes with tags on and within 2 days. She said I think you could have worn it at home or outside, I mean, seriously, if some sensible person would hear her arguments, would just go mad. She was acting very cheap and judgmental that was too unexpected.
She said according to her perception, that the shoe has been worn. Due to this uncultured attitude, there could be less footfall because of that nonsense lady’s bad attitude. She is not worthy of looking at the store as she is scaring people off the store with her toxic attitude.

Why would the store hire such a non sense person for a customer centric role. Maybe she had a bad day and got out her frustration on us by not doing her job correctly. I told her if customers are trying on shoes and some decent customer without being so nosy just liked and bought is it my fault. She truly is a toxic lady polluting the store environment. A customer service role required people that attract customers and create a loyal base. This will just create losing more and more long term customers.

I seriously, can say that she did it on purpose because she didn’t want to accept the return on her name and spoilt the brand name ofcourse because there are customers who got to learn about the pathetic customer service that was offered or would be offered to them.

I had a great experience today, mostly due to Alyssa. She was very knowledgeable about stability shoes and orthotics, and helped me select the right shoe. I usually wear Brooks, but I'll be getting Asics from now on. The shoes are also ~$50-$60 cheaper than online. Would definitely come back.

The staff at Asics was incredibly helpful and friendly. They have a good selection of shoes and clothing. However, the store's location is a bit lacking in terms of its atmosphere and equipment to help assess for shoe requirements that other stores have.

There were 3 staff working when I went in and they were all very helpful.

I was able to try out diff shoes they have a decent selection and prices vary you can find some reasonably priced items

This review is in relation to ASICS Canada and not necessarily with the ASICS Outlet store. In June 2022 my wife purchased a pair of ASICS Gel Nimbus 23 shoes for me (Father's Day). I only used the shoes on my treadmill and, after a few months, noticed that the shoes were leaving a red residue behind on the treadmill's track. Note that the shoes have a red-coloured bottom sole. Also, because I'm a creature of habit, where I stepped off the treadmill, the shoes also left a red stain. On examining the soles, I saw that there they were wearing out surprisingly fast (after only 4 months). I only walk/jog 5km/day and never took the shoes outside. I have purchased ASICS for years and had never had these issues with previous shoes.

I called ASICS Canada with these concerns, sending them photos of my treadmill's track and the shoes' soles. They replied that "it is up to ASICS to determine if there is a manufacturing defect in our products... Multiple supervisors and product specialists have reviewed your claim and confirmed there is not a defect present". Needless to say, ASICS wasn't willing to do anything to help me.

I'll leave out the issue of ASICS themselves determining if their product is defective or not. I was not looking for a full refund. However, as a longtime ASICS customer I had hoped for some form of a credit, so I could purchase another pair of ASICS shoes.

Extremely short-sighted. ASICS has lost a loyal customer who would have continued to purchase ASICS shoes. I just purchased a pair of New Balance shoes.

Note: the store where the shoes were purchased thought ASICS customer support were "jerks". Then gave me a credit towards my new shoes.

The store is good. Staff was very friendly. Good variety. They literally sold me the shoe with their service. Helped me select the shoe as well. Mighty impressed. However durability of the shoe not tested. Will try them out and post an update to the review. Got a very good deal though. Checked online and got it cheaper here.