At a glance
Rating breakdown
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5 ★82%
-
4 ★11%
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3 ★3%
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2 ★2%
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1 ★3%
Quick facts
- What is the rating of Video Game Heaven?
- Video Game Heaven is rated 4.7 out of 5 based on 451 reviews.
- Where is Video Game Heaven located?
- 1911 Colonial Ave, Norfolk, VA 23517, United States
- How can I contact Video Game Heaven?
- Phone: +1 757-547-7577 · Website: videogameheaven.com
Sold me a copy of Lunar Silver Star Harmony: Premium Edition (PSP) as CIB. However, I opened the box and it was not complete. The Premium edition has cards and a soundtrack disc. The soundtrack disc was missing.
I didn't mind paying the higher cost since I know they have operating expenses. However, it's unacceptable to be charged by a reputable business full price for a complete item that's not complete. Otherwise, decent store. I've only returned a game once so far (Tekken 2 for Playstation). It had a small crack.
Update: They read my review and reached out to me for a resolution we both could agree on. Increase from 3/5 to 4/5.
I didn't mind paying the higher cost since I know they have operating expenses. However, it's unacceptable to be charged by a reputable business full price for a complete item that's not complete. Otherwise, decent store. I've only returned a game once so far (Tekken 2 for Playstation). It had a small crack.
Update: They read my review and reached out to me for a resolution we both could agree on. Increase from 3/5 to 4/5.
this store is amazing! amazing selection of plush, games, and model kits. the staff are great and always so kind.
This store is fantastic! The staff is kind, knowledgeable and super helpful! If you are looking for any retro or modern gaming needs; definitely give this location a try! Great selection and pricing.
Stopped here as well in this trip to Norfolk/Hampton. As with their other stores, this is a pleasant place to shop with expected pricing, quality product on shelves and most important for me when I walk in a new store, everything is marked with a price.
Staff is helpful and the vibe is great. Highly recommended!
Staff is helpful and the vibe is great. Highly recommended!
This is the best game shop in the area! Amazing prices and the staff is really friendly. I highly recommend this place for its “older” console game selection(wii/Xbox 360). It’s a wide selection with very reasonable prices for any console tho
Video game, Heaven is probably one of the best places that I have been to to be able to find retro game systems, retro games, game system accessories, accessories in general, and newer game systems/games as well. I was able to see games that I played back in the early 2000s in late 1990s. It brought back a lot of good memories especially memories when I played on PlayStation one at my father's apartment as a child.
Other than that, the staff was super friendly and willing to help and overall I had a wonderful time and I was ecstatic being able to see all of the wonderful things that I used to use and stuff that I never thought that I would be able to get again!
Also, they have plenty of other branches of the store throughout the seven cities, so if you cannot come to the specific branch, you may want to go to another one because you will not regret coming here or to any of the other branches.
Other than that, the staff was super friendly and willing to help and overall I had a wonderful time and I was ecstatic being able to see all of the wonderful things that I used to use and stuff that I never thought that I would be able to get again!
Also, they have plenty of other branches of the store throughout the seven cities, so if you cannot come to the specific branch, you may want to go to another one because you will not regret coming here or to any of the other branches.
I got a really cool Poster from here. Let me tell you. This place has a awesome vibe to it and I definitely plan on visiting more. If you haven't stopped by this store and you love Anime then what are you waiting for? There are so many things I want to get from this store. Retro heaven.
SO neat and organized inside. Great selection of all games - including retro, which is what we collect. Tons of specials - BOGO type deals. Prices are reasonable and about industry standard. Employee was very professional and checked on us several times. Parking will be street parking unless you’re lucky enough to get one of the spots in the lot behind the building, which is shared with several other businesses.
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