Shoe Palace

Lack of empathy and experience with customer, they try to scams and cheat customer at the cashier trying to swap shoes out for a old ones or bad condition when you are paying, I got really Mad when I realized what they were doing with my shoes and the manager is not professional at all to talk to customers. Definitely I wouldn’t buy anything from here again!!! Zero stars if I could rate it!!!….

Good selection of nice shoes and unique apparel.

Grabbed a pair with a sale tag on them for $69 and got to the counter where the manager rings me up for $140. When I pointed out the tag, magically it was gone.

The bait and switch scam is alive and well here.

Came in today at 6 20 pm got attended when asked for a different size I was ignored I went up to the female worker she ignored me went up to the short Mexican guy that was at the register with the Jesus piece got ignored unprofessional managers need to hire more attentive people they had the tall black guy getting all the shoes lazy workers

Poor poor service, workers are very rude and disrespectful to customers they have no respect no customer service experience at all . I heard the employer arguing with a customer for something they had did a mistake on and was on the wrong . I heard the manager telling a customer it’s their responsibility to make sure it’s the correct size and it’s not their job ! We all know it’s the workers responsibility to make sure they are giving the correct size to customers or to a child . They didn’t help the customer and was laughing at the customer saying it’s your fault you didn’t check so sorry we can’t help .. very unprofessional no costumer skills no people skills at all . Me and my husband walk out of this place soon as we seen how they was getting treated and how disrespectful the workers are ooh no it was a no no no ! “ stay away from this place “ they have other outlets in Las Vegas that’s are very respectful and helpful and with customers service experience . Go to the shoe place on east Washington or to a other outlets , trust as I seen their mistakes are yours so be careful here . Very Poor poor service 👎 don’t know how they even have 4 stars smh .. they deserve 1 I see all the bad reviews

Girl Cashier was an absolute grump. J.R. was cool and helped me, but that woman or girl I should say was absolutely horrible lol.

We went to this Shoe Palace location after a day of shopping at various famous brand and chain stores. The hoodie and shirt I bought here at reasonable price surpassed the quality of the other, more well known brands. In addition, the staff was the most friendly and helpful that we encountered all day. They all were extremely good natured and eager to help - without being pushy. They also seemed to be very well managed and trained.

Just bought two pairs of shoe here today but the majority of the employees do not seem to like or care for their job. Two black teenage women tried to help me out but had very little enthusiasm and they appeared to be annoyed by the customers. One young Hispanic man actually provided enthusiastic service and I even saw him rushing to get his job done. Seems like he could not trust his coworkers to help him out. The cashier was very reserved and provided no energy, she was struggling to even barcode the shoe box. I don’t know if they had a stressful day but I hope that is not the type of service that this place runs in a daily basis.