Tory Burch Outlet

I normally don’t write reviews but just came across the review by someone Maha while browsing for the Tory website and it compelled me to provide my review. The sales associate Sarah that she mentioned, if it is the same girl who helped me with my purchase a few weeks back then she was one of the kindest and best associate I came across. Even though the poor girl had a cast on her foot, knee and a sling on her shoulder, she was still very energetic, courteous and ready to help us. She made our experience at this store very pleasant. I hope the management team reads my review and appreciates Sarah as one of their valued employee.
Susy K.

Beware of Sarah as she probably thinks she knows more about customer service. I’ve been coming to the store since couple of years but never have I faced any representative attacking customers .. Do better Sarah!

Visited Tory Burch Outlet, had to wait in line. The sales weren't outstanding but the customer service was. The lady attending the door Cynthia was incredibly hospitable and ever so kind which made our wait time pleasant under the humid temperatures. Upon entering the store we were greeted by helpful associates who clearly worked as a team to help every customer in the store to ensure our needs were met and items were taken care for. Thank you Sarah for even standing on one leg and cast and walking us through the store. Both you and Cynthia made our day at the outlets even that special. 🙂

Today I walked into the store at 5:45 PM and was not greeted by one single staff was not asked for help by one single staff was walked pass by a staff a tall staff longhair not sure her name but I’m sure they will know who it is when looking at this post. I was looking for help not one staff looked my way to help. I did not feel comfortable spending my money in this company, especially being a person of color. I then proceeded to give them a call to expressed my concerns about my experience coming into the store today. My call was directed to their voice message system. I then watched for a little bit as I saw them interact with non-colored customers coming into the store. There was another lady who was coloured who had to search for someone to get help whereas there was two ladies sitting down and greeted respectfully and asked for help. I’m not sure of what type of employees you are hiring here, but you need to do better when it comes to inclusion with all cultures. Upon moving closer to the exit, still looking at bags waiting to be greeted or ask for help. It was still not done.

Personally found it overpriced, they don’t have much variety,, staff is nice though.. usually very busy on the weekends

Average IQ level of staff at this store is in the single digits. From the Manager Paulina, to all the sales folks I dealt with. If it wasn't for the draw if the brand itself, they staff here are doing everything in their capability, or rather incapability, to destroy this business. Multiple calls over two days waiting on them to send me a payment link so I could pay for the pair of sandals. A gift I wanted to ship to a friend. In the end they came up with the most novel of excuses. We only ship to the same address as the billing address. If Amazon followed the same policy they'd be bankrupt a long time ago. The dumbest set of employees and management engrossed in destroying Tory Burch's brand value. Stay away!!!

I was cashed out by Sabiha and Maryam was the one helping me on the floor.

I was able to look at different items at ease as the store was not full. there was always someone asking if i needed help. the prices were not listed but it never took me more than half a min before i was given the price of the item i was inquiring about as there was always someone there offering to help.

the emerson collection was 50% off the bag i picked was a door crasher deal $179. they had multiple colours available in it.

Just bought this but Going to return it tomorrow coz my experience with TB staff was quite disheartening. have never been so unhappy after buying something I really liked.. I asked a worker to check a pair of shoe in bigger size for me. She said ask someone else. (Later I found out that she was the cashier, and was perhaps putting the shoe boxes back in the storage) so okay no problem there. I found another Asian/Chinese salesgirl near the shoe rack. Standing next to the people who were trying the shoes on. I asked if she could check the shoe size for me. she simply refused & Said, sorry we are not checking shoe sizes. I asked not even on your device?? She said, “we are not allowed to coz we are very busy at the moment”. She was just standing there though. And two other customers on the left also just got the shoe right in front of my eyes. I was still okay with that coz it was already 7:30 pm and the store was about to close at 8pm. So I thought may be they decided to stop bringing the shoes from the store after serving the last customers just a minute ago. But after a few minutes, I turned back n the same Asian salesgirl was brining 3 shoe boxes and putting them down for another customer 😢 I was like, you said you were not checking or showing any shoes. She was like, well, we are now. Okay, that was it. She could have just said, you can let me know your sizes I’ll bring the shoes for u now. But the way she said, we are now, was very mean. I couldn’t believe it n just turned away without saying a word. Stood in the line behind just 6 people for almost half an hour. Just two cashiers, very nice ones though, but quite slow. The cashier was nice though.
One more thing I noticed, most of the employees were in a bad mood except one or two. I understand they are overworked or tired. It’s black Friday week after all but still, they should be nicer to customers. The manager asked a customer not to take photos. I was thinkin whatttt? Don’t they put the photos of all their products on their website?😂the guy was on a video call with someone, showing them the bags so they could choose. I did the same in Kate spade and showed the bags to my sister abroad and bought two on her behalf. Last but not the least, a Muslim lady in a long dress naqab and hijab (standing in the queue) asked the employee guarding the door about the discount. She answered 50% or so but the lady was peeking inside a little so that employe and even another senior employee or the manager or whoever she was came outside& asked her to back off, asked everyone to step back and locked the queue with the band. I’m okay with that. It’s Covid era after all. But again, 30minites later, a white guy came and did exactly the same thing 😂 and the employee at the door gave him all the information. She was another one though but the contrast in the behaviors of the employees with that muslim lady and the white guy, was quite obvious. I decided not to buy the shoes that I had really liked because of one employee coz I didn’t feel comfortable dealing with the same salesgirl again. And everything there made me uncomfortable. I don’t think I can keep this bag, coz whenever I look at it, it reminds me of all those uncomfortable things that happened at TB outlet today. I’m gonna return it and go to Coach or MK or Kate spade and spend my money where the customers are treated nicely.