The Milestone Hotel and Residences

A real find that offered a very high level of service. Problems and issues were swiftly rectified and that is fine.
If attending Albert Hall it is very near and has a lovely bar. Not cheap, but London rarely is!!

Impeccable British hospitality. I genuinely feel like I've been served...the Sage Bar has best cocktails, recommend Chasing Dreams. Doorman is helpful, funny and always smiling. I got the very BEST concierge treatment. Front desk was exceptional. Was upgraded to Tudor Suite without even asking. I'll be back...with friends!

The staff here are experts in hospitality, the best of the best. We enjoyed our stay here very much. From walking into the hotel, we felt welcomed and taken care of. After checking in, we were given a tour of the hotel, and were offered welcome drinks. The entire team was very professional and knowledgeable. They were always just a phone call away and would get your requests sorted. The amount of attention they put into the little details really made this place stand out.

If you are looking for a home away from home, this is it!

Outstanding customer service. Started our honeymoon trip here and the staff and facilities were amazing. A special shout-out out to Steven, the kindest concierge/door man, for the most welcoming/warmest person during our stay. We loved your top hat too! Thank you for making us feel so special and helping us hail a cab. -The Jays

I wanted to commend the professionalism of the staff in particular the empathy when we were affected by late flight cancellation. They understood our frustration and offered their best support for extra day accommodation and even champagne helping us distress. Their caring and smiley faces made a big difference in customer experience during our stay.

I grew up in London and now live in Marin County, California. We came to the Milestone for our 50th anniversary. Our experience at the milestone was outstanding. The room and facilities were first class. What really stood out was the personnel and the service. These people were so gracious, knowledgeable and helpful. We will never forget the service and kindness we were shown. I could name people but I’m concerned I’d miss someone. Location was a real plus. Right across from Hyde Park and its beautiful gardens and paths. If possible try two of their recommendations, Memories of India, and the Chinese restaurant atop the Royal Gardens hotel across the street. Get the Beijing duck. Unforgettable. A+++ for the Milestone.

A truly stunning Hotel with outstanding service.

The entire staff didn't miss a beat at the Milestone !
From being warmly greeted upon our arrival via airport transfer to front of house staff, conceirge team, breakfast and restaurant staff ... all were of a high level, customer focused but with a certain calmness and warm attitidue which never left us feeling like we were just a number within the Hotel.

We were initially taken aback but then very appreciative to recieve a generous room upgrade for our stay as a family of three which was a split level that was beautifully and elegantly styled, very quiet ( considering if overlooked Kensington Gardens with the main road below ) along with being well appointed, generous size on both levels of the room and very comfortable.

The decor & styling throughout the Hotel encourages you in a way to go for a wander and discover what the next hallway shows ( for example ) or what the next main room has been styled like along with the cool artwork situated throughout. We felt this keept us engaged and feeling comfortable within the Hotel.

The Breakfast was plentiful and could be well catered for any requests & we did also book in ( and would highly recommend ) the Sunday Roast in their restaurant also !

It was an incredible stay and we can't thank the staff enough for making it so.

Words cannot fully describe the superb service and facilities of the Milestone Hotel. We (my 2 daughters, my husband, and I) were treated like royalty. The staff is polite and courteous, friendly, polite, and helpful. I like to thank everyone and give a special thanks to the concierge J. He was able to find a candy that my daughter was looking to get in London. I also like to thank everyone who greeted us and provided us with an amazing hospitality with a smile every time. Afternoon tea is incredible.

We had afternoon tea there, the service, environment and food were all good, you can refill food as well, but they will only give one set of sandwiches and pastries for 2 people to share when asked for a refill. the teapot was leaking when I tried to pour more tea, so I think they should renew some of their teapots.

My girlfriend and I had an lovely time in the bar two days ago. We were sat in the conservatory where atmosphere is genuinely cozy. Especially I would like to praise Viki (our server). She made sure that we were looked after warmly. Her presence made us super welcomed and engaged throughout our whole experience; clearly a person with great knowledge in hospitality and bar industry as such. Drinks were super delicious too. I would recommend the strawberry one, Viki's own cocktail (Matcha, if I am pronouncing it right), and chilli sour.

Thank you Viki once again, and we hope to see you in the future.

Stayed 7 days in Residence 6.

Service: The service is clearly top notch. There was never a moment that someone was not available to answer a question and they answered it well. One time over 7 days I was slightly disappointed and that was only because I was trying to order food after the posted end time on bar food when room service was available. Really, a me problem.

Location: I had not stayed in Kensington before. I had always stayed to the East in central London. Had no idea what I was missing. Great experience. Less tourism and more high end living.

Room: so hard for us with two parents and 4 kids. But the room delivered. It involved a cot only because we got offensive lineman children. I slept in three different beds (parents) and all were great. I had to navigate to find the perfect flat pillow (stomach sleeper) (me problem).

I could not have been happier with our stay and deeply thank all the staff (so many good people). We will be back and maybe next time for a month. Week was not enough.

Thank you Laura Madrid for again finding an epic place for us. You impress everywhere we go.

I will never stay anywhere else in London after our stay. The milestone hotel was OUTSTANDING. Our room was beautiful, great location, but most importantly the staff were top notch. They were the main reason our stay was so fabulous. We appreciate everything they did and will return very soon! Highly highly recommend!!!