IRO Paris

Service is intrusive. When politely asked to leave ourselves to discuss how things look, got a comment out loud "very rude of you".

Matthew was the best sales associate/stylist I have encountered at any store. So helpful, friendly, kind, personable, and knowledgable. It was my first time shopping at Iro, and he made it a great experience. Thank you, Matthew!

Be aware of this brand they are a total scam place. See my experience from the store in Netherlands below. Paris also does not take returns and customer service does not respond. Phone line is disconnected.
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If I could give 0 stars I would. Be aware they scam you at this store. I purchased a $500 denim jacket (full price). Next day came to return as I tried it on at the hotel and it did not fit. They won’t refund. Manager clueless (see photo). They said it’s their policy not to accept returns or do refunds. This is not H&M or Zara or even high end like YSL or Chanel. All of those stores do returns / exchanges. The manger pointed me to a very tiny print on receipt in Deutch! Seriously?! There is a little sign on the register but who reads that plus it’s misleading. BE AWARE of these SCAM ARTISTS! Absolutely redic. Manager also said I am not the first person to be surprised - unbelievable! There are other reviews that say the same thing.

Tried to contact customer support multiple times - phone disconnected no one responded to emails.

Boycott this place!!!

Lots of leather, and strong structured tops.

I had the best experience at the IRO boutique in soho yesterday. The stylists were so lovely, welcoming and helpful, I left with some amazing pieces. Highly recommend.

Bought a white jacket 3 days ago, it was on sale (50%), still cost $435, tried it at home with the dress I wanted to wear it with and it didn't match, and I never wear white jackets so wanted to exchange. Apparently it was final sale and can't be even exchanged, no one told me although two people helped me in the store and they knew I'm short in time and will try at home with the dress I'm about to wear. There's a very faint stamp that says "final sale, no refund". I didn't see it in the store and no one pointed this to me. Beware

Bought a coat less than a month ago. Terrible quality. Two buttons had fallen off first week, lints appear in no time. I can't believe it cost 1000 dollars.

They are more on the "rock n roll" side. One kind suggestion: if you feel like their leather jackets, go check out The Kooples, since the two resemble in style yet the latter sells more refined pieces.