JD Sports

Poor customer service. Workers were too busy talking/singing/dancing with each other than providing service. As a foreigner, they didn’t explain the ‘requesting’ system - after trying to get the attention of a worker for 15 mins, gave him the shoes I was after, he said to wait and they would bring them out, another 15 minutes, asked if they were coming, was told it would be another couple of minutes, then 15 minutes later after I watched him leave the shop, asked another worker what was going on and if I was getting my shoes and his reply was if they’re not on the board we don’t have them, we are busy, just wait.

Got up and left without the 4 pairs of shoes we were after.

Horrible, unfriendly and unhelpful staff. Been to this location many times and of all my interactions with staff, maybe one or two were actually decently friendly and somewhat accommodating. My most recent encounter was politely stopping a young lady walking by texting on her phone if they had a pair of shorts in my size. She looked at me like "why am I disturbing her personal phone use" and said "I can look" before walking away without taking the shorts, the bar code, etc. I continued shopping in the same area hoping she might actually return with the shorts or even a "sorry, we don't have that size" but fully suspecting she had no intention of looking at all. I then found her about 10 min later behind an unused counter in the dressing room section clearly doing personal stuff on her phone and avoiding customers. I get that this is a super-busy location that gets a lot of lookers and tourists but maybe get out of a customer service role if you're not willing to actually service your customers. If this was a one-off, whatever, but this is fairly consistent of the kind of staff interactions at this store.

Shop here if you have the urge to be treated bad. The staff is telling people "stay behind this line" "do not cross that line" . I asked if I could see the shoes I wanted to buy however that was not an option untill I was at the register. I could see them in a glass box, I was not allowed to compare two color options in my hand. I was not allowed to hold the shoes! After staying between some lines for 3-4 minutes I could finally rotate and handle the shoes, while the lady was waiting for the payment. They were OK I and bought them, only because they where sold out in the Adidas store and this was my last day on this trip to USA. I will never visit this store again.

The staff was extra helpful and very fast although the store was very busy. They were courteous and professional

Staff was not organized, me and my daughter were waiting more than 30 minutes for a pair of sneakers, until I grew impatient and asked an employee what was the status. The sneakers were already brought to the register. Would have been nice if we were informed. Line was long and barely moved all while multiple staff members in the register area engaging in off the clock activities while on duty. They need more training.

Worst customer service ever, store was pretty much empty , asked one of the sales rep for Samba (Adidas) he never answered or acknowledged me , waited 20 min and asked another sales rep which got me the pair of shoes, he didn’t let me see both or try it . ( he told me I was not going to steal it from him ) I said I need to try it and he said after I paid for it. At the end I got two different pairs of shoes bottom of each shoe are different colors . . I will never go there , how come you going to tell your customer that ( you not going to steal from me ) I will never go back there on top of that I paid 100 for. Pair of different shoes.

When I first arrived none of the people who worked there even took the time to even acknowledge me not a greeting or any eye contact.I finally got a gentleman’s attention I told him my size he returned with the sneakers. My box was ripped and crush with the sneakers exposed, see the picture below. Is this how your supposed to treat customers who spend their hard earned money. I will never be shopping at this store again.

This place is great, JD's the best! And the T.Square store is like the Crown Jewel of their chain of JD Sports stores around NYC, this one has the best and biggest selection. And though I have a hard preference for Nike's, I seriously appreciate how this place has shoes and products from many different companies and brands.

So...a lot of negative comments have been said/made about the workers here, and I'd like to give a different take on that, based on my experiences here, and in many other facets of modern society. Yes, people working in Sneaker stores are very often youngsters, in entry-level positions, with no work experience. I think people who go in there expecting Macy's level customer service and training are both setting themselves up to feel disappointed, and just pushing those young, unseasoned and unskilled employees, further into their bad behavior or perceived 'rudeness', just from being on the defensive. Our society as a whole is in transition. Those entry level jobs in NYC are now paying nearly $20 p/hr to start, with benefits; and employees are realizing greater rights, broader protections and more power each month, as are many racial and ethnic minorities. Everyone is still getting used to the new power dynamics, and if we all remember to just breathe and look at thinks from both/all sides, then try to think if your words and actions are helping, or are you just venting and enflaming things? We can look around our neighborhoods, schools, shopping centers or watch the news any day, to see how much our city, our world has changed; and is changing and see all the ways we still need to change more. Times of transition are usually a bit frightening and uncertain, turbulent even. But are you being a like a doula out in your community? Are you, in your day to day life, trying to help? Or are you you trapped in a vortex of unrealistic expectations, fueled in part, by our collective privilege, yes, ALL OF US, Black, White, Brown, etc., being spoiled from having lived so long in the 21st Century New York City, ( The Capital of Capitalism) with 19th Century labor laws, where the customers are always right, and the workers are always powerless, desperate and eager to please. Those days are over, or ending fast. But the longer we stomp our feet and complain, instead of working to make this transition as smooth, orderly and as productive as possible, the rougher the road is gonna be.

Now, back to the footwear; I really like the new Nike VaporMax Plus, "Work Blue" color..., but I can't spend $210 (+ $18 in taxes) when I can get 2 other pairs of kicks, for under $200. Well, $190 + taxes comes to $206. And once again, I'm really lovin' the wide selection of kicks and clothing that JDs is known for.