Kaahal Home Tulum

My wife had a very bad experience at this shop with the manager. She simply inquired about a potential discount for buying multiple of the same artisanal items, which is a very reasonable question. She was subjected to an incredibly rude response. The manager not only dismissed her question harshly but made personal comments about her shopping habits, which is both unprofessional and disrespectful.

We told this to some of our friends, who told us they had a very bad experience in this shop the previous day.

We will certainly not be returning but I will also make sure none of my friends shop here. It’s sad to see such a lack of basic customer service. Be wary of a business that treats inquiries with contempt rather than courtesy.

EDIT to answer the manager below:

My wife and I do not shop at Zara, we avoid fast fashion like the plague, but one thing we avoid even more are store managers who have preconceived assumptions about their customers and then proceed to be rude to them.

Terrible experience. I was there with my partner a week ago and non of the staff nor even the owner said a word to us but the owner warmly welcomed some client who was there before.
We shopped there lasy year and we wanted to do the same this year but I instantly left the shop when I noticed a pair of trainers that they are selling for 3000mx and you can get the exact same ones of the internet for 240mx!

The items in the shop are lovely - in fact we went in to buy a product we really liked, but we had a pretty unpleasant experience with a member of staff. My husband had petted a small dog in the shop that was perched on a cushion by the till. He had let the dog sniff his hand first before gently stroking the dog's head briefly (we own a dog ourselves) and the dog was perfectly calm and happy with being stroked. A member of staff (presumably the manager) then loudly and quite rudely in front of the rest of the customers told my husband off for stroking the dog and not having asked permission first. She seemed to not to able to guarantee that the dog would not bite and that she "doesn't want problems." My husband immediately apologised but we felt so uncomfortable that we left the shop.

There was no sign to note to not approach the dog and ultimately why have a dog in a public area that has the potential to bite? We love dogs and so my husband had gently approached the dog who was fine. Unfortunately for the shop they ultimately lost customers and a sale.

Beautiful, artistic, some colourful some very neutral elegant pieces to find here! From mugs to bags it‘s a nice shop with something for everone!

Bought some very nice mugs and some placemats for my house. You can definitely feel the quality and craftsmanship in each product. I hope I can go back to get so much stuff I couldn't get last time I visited!!!!

Everything in this interior shop was good taste, I loved their style!! Overall the shop in Tulum is a bit expensive, but they have good price compare to other shops in Tulum.

Best shop in downtown Tulum! Perfectly curated with reasonable prices—and not touristy at all! The shop ladies were so, so friendly and helpful! One took ten minutes and helped us brainstorm dinner and where the best spots were. I grabbed the most adorable woven dog collar to take home. 10/10–shop here!!

Love this little home decor boutique. Bought a beautiful blue skull sculpted from a cedar wood. Absolutely obsessed with it. The customer service here is also great!