Freefall Trampoline Park

My children were excited to visit this trampoline park, however the staff was unpleasant and rude. Also gave my children attitude when they wanted to utilize the VIP attractions that I paid extra money for. Long story short young teenage kids need jobs but don’t want to provide great customer service.

Awesome place to have fun for the kids but the cleanliness has gone down terribly. Especially the bathrooms, walls are disgusting, toilet seats and floors ate disgusting as well. I would think with the money this place makes they would take better pride and care of the facility.

Update:
Response to owner. If it’s cleaned that often then how was the bathroom dirty at the beginning of the day when the building first opened? On top of that I’ve never seen staff cleaning the bathrooms. It’s great in theory that you think these things are happening but you clearly aren’t a hands on owner and have no idea what’s happening at your facility. I’ll be taking my business elsewhere.

The kids always have a blast! I enjoy the massage chairs, personally. My only real complaints are they should think about a food area not just snack machines and the waiver process is time consuming especially when bringing friends of my kids. Otherwise, fun and not too expensive.

We’ve been to a handful of trampoline parks and although this place had more variety, it was really restrictive on what toddlers could do. We went with two 4 year olds and they could only use a fraction of the space. One spot had no sign that it was for over 46”, there was barely anyone jumping, and they still came up to us to tell us to move. (Most places are much more relaxed.) Another issue was that adults/taller kids were jumping/in the maze area that was designated for toddlers and there was no staff member telling them to move. If you are going to enforce your “rules” on one set of individuals, you need to do so for ALL.

I won’t be coming back.

We’ve been to many trampoline parks and this one was, by far, the cleanest and most money efficient one. It was $20 for two hours and one adult can jump for free! Make sure you bring grippy socks but their socks, which you can buy, were very nice and affordable. Lots of space to jump. There’s a climbing jungle gym thing and a spot for only kiddos under 46”; which is so nice cause my son is 43” but he’s only 4 so he can kinda get bumped into and pushed over, so it was nice there was a spit for littles.

The staff were very nice, very friendly and very attentive! (Absolutely loved how attentive the staff was because we’ve been to a few where staff were on their phones…) Safety was high priority and very thankful for that!

So much more fun than I even expected. Great place for a birthday party! Besides jumping, there is a foam pit, which is awesome. There are a lot of rules to learn, but I'm happy that they take safety seriously. It is possible for your little one to get away from you into a section that you can't see. So, for example, of you have 2 kids and one is obsessed with Blippi and refuses to leave him, (yes, there is Blippi who jumps, too!) The other kid can travel far enough away that she's behind walls and you can no longer have your eyes on both children. It's easy to wander farther and farther away from mom. So it did happen. I wasn't too afraid that she's get hurt or anything like that until I caught up to her, but what DID cross my mind was there was no security there. There were 3 parties going on at once, so TONS of families. In fact, that's how she got away. She didn't realize how she was inching away, and by the time I got a hold of the screaming/flailing little one, she was out of sight and not hearing me call her. And there are so many parents standing around that it's hard to navigate quickly. In that time, anyone could have walked out the door with her. There was no system to ensure that the same adults took home the same children. I would love some sort of security measure added. For example, all people in the same family come in and get a number on their wristband. When leaving, someone checks that the numbers match before being allowed to exit, if that makes sense. Also, it's a big place. Not an easy fix, but the bathrooms are on the opposite side of the building as the party. So they have all the kids leave the play area to eat. Once in the food room, of course everyone has to go to the bathroom. They have to walk through the play area to go there and back. Surprisingly, this went well for us, but I can imagine that it's not always easy for parents to return to the party room without kids crying to go back to playing. Poor design choice.

Lots of space for kids. Parents can jump with their kids. If Parents want to watch- plenty of seating and massage chairs. Vending machines, a few arcade games and an adventure course(additional fee/pass.

Our kids had a great time visiting free fall. We went for an hour and a half and I felt like that was a great amount of time. Kids are 7 amd 6 that went. We went o a very rainy day, checked in at 230pm and it really wasn't too busy at all. I felt like the staff did a really good job of making sure kids were following the rules of the park. We will definitely visit again!