Hoffner Furniture Company GmbH - Barsbüttel

2 awfull exprience with Höfner which made me completely disappointed !
i understood they would like to charge you as much as possible as „SERVICE“!! for no Service!unfortunatelly i had 2 bad experinces with Höfner that never ever come back to them .sales service is awfull !they charged me 98 Eur for no services.
49 € for washing maschine which was not installed!because one part missing (no instruction before installation ,just guide you how you should pay !)
49€ for installing sofa ,which was already was installed (because of my type of contract )and seller did not give me correct information that it does not need any Montage !
After contacting customer service ,simply they said ,just they take plastic which means unpaking and Montage (new Höfner Concept)!
I read many negative reviews for customer service which means many people had my problem with Höfner and its completely Normal with them !No care for customer in „Customer Service „

Trustworthy and customer Service means nothing ! I am not sad because of more than 2k purchasing from them ,but im angry that they ruined my trust!no clear information and guidline !
If i could rate them minus ,no doubt i did that.

Massive furniture store with a cafeteria on the top floor and a small imbiss/cafe at the exit. Pricewise, there is something for all budgets, but I'm shocked at the poor quality of furniture found in even the highest price categories.

Visited first time. Very big place and huge variety for all home appliances..!!

Wow! This store is HUGE. They have a collection that offers options for every price range.

Such a nice store, the first time I had been there and I loved it.
Huge variety of kitchen facilities, furniture, kids furniture and .....
It has play ground for kids between 3 to 10years free of charge for 1 hour.
Fantastic restaurant with healthy food choices and desserts.

I definitely Recommend this store.

Good selection of things. They are always making good offers.

First appointment: the guys who delivered our couch said that it didn't fit through the door and threatened us saying that they had to use a lift and we should either pay 150€ or cancel the contract and pay 25% of the price no matter what. My girlfriend was at home and when she went downstairs they were already leaving so she couldn't check why it didn't fit.

Call to the customer service (like five times because nobody could explain me anything or call me back). I explained them that the couch should fit and we could find another solution. We make another appointment for next Wednesday morning and everything was fine. On Tuesday afternoon we received a call from customer service saying that they didn't have any appointment scheduled and therefore they won't deliver the couch that day (they blame us even though they admitted it was their fault). The woman said that we will have to make another appointment.

Two weeks later after the first appointment they come back to deliver the couch. I was personally there checking everything. The couch fitted perfectly through the door. Still don't understand how it wasn't possible the first time and nobody gave us a reason.

In the end we had to wait two weeks more to receive our couch and nobody compensate us for the delay. After all this incompetence I will never buy again in this shop. Totally not recommended.

Just to share a unpleasant experience with Hoeffner Barsbüttel:
Bough my Schlafsofa and a Sessel in Feb, Schlafsofa intended for 2 OG, the transport guy said our stairs is too narrow, did not try any thing, just lay that down in EG where I have already a sofa. The fuesser of the Sessel does not match, the Schlafsofa has a small hole in the front surface(texile part). Complainted to Customer Service, and suggest somebody come to disassemble the sofa and can move it to 2 OG, the customer service asked me "if that is as simple as you mentioned, why do not you do it on your own?" Jesus! Never expected such rude customer service, I paid for that, and in contract it says" Lieferung&Montage Inklusive".

In the following days, no one is taking care of that, customer service just told me "still in internal clarification" Due to the coming birthday party of my son and limited space in EG for a second sofa, I had to work with 2 friends, disassembled the sofa, moved to 2 OG, and assemble it, found further problems with the Schlafsofa (in picture).

For the Sessel they promised to send out the right Fusser within two weeks, after 14 days I did not received anything, called again, "wow, you did not receive? we will send out again!" One week later, the new Fusser arrived, but unfortunately still the wrong one, called customer service again, "we need to clarify with our supplier..." No indication when will they ship out the right one.

Called customer service again about the Schlafsofa, told me they can change for a new one, I remind that the effort would be extremely high. Disassemble the old sofa, transport from 2.OG to EG, take back to the transporter. Disassemble the new sofa, transport from EG to 2.OG and assemble that again. Customer service told me, "You should make it ready for replacement"....

To be honest, this is the most rude customer service I experienced in Germany since 10 years. Indeed disappointed with Moebel Hoeffner, for the quality as well as customer service, would never suggest any one to buy at Moebel Hoeffer.