Iqbal Kebab

We went in around 10am to get the breakfast special . The restaurant was empty so we seated ourselves at a table for 4 with the permission of receptionist . While we were having our food the waitress/receptionist asked us to move tables since there was a 7 member party expected to arrive . Out of courtesy our whole family moved to another table . While moving the plates one of the plate fell and we lost most of the food to this move . Disappointed with the incident we reach out to the waitress and tell her that moving tables wasn’t required since the “expected” party hadn’t arrived yet and expecting that with the food dropped if we could get a replacement or a polite acknowledgment . She said we chose to move and dropped her plate so there’s no reason to share feedback . We asked to speak with the owner but looks like the kitchen manager showed up saying that since we paid the bill they can’t compensate us but he acknowledged the bad customer service .
This is one of the classic cases of where customer just needs an acknowledgment of the bad service but restaurants have hired such egoistic unprofessional staff that they don’t bother to speak to the situation . We understand Iqbal serves niche products and may have a very loyal customer base but if they try to work on customer service skills and hiring better people I feel the community can benefit from it.

We ordered halwa puri. Worst ever tasted!! Felt bad quality oil smell and service also not good. But karrak tea was good!! Water jug and plates are disgusting!!!

Very bad customer service, the cashier lady was being very rude to customer. Shouting at customers, not listening to them, not polite and more…
Food was okay but quantity was less compared to other stores and limited options.

Food is not bad but some items are just okay. Like got veggie samosas they were horrible made with frozen mised veggies and had no taste . And it was 2$ i think 1 samosa😤. I have trued sone other items those are okay like halwa puri and naan.

Had a combo Nihair + 2 Naan + 2 Chicken Kebob + 2 pops for $30. I think price is really good for the amount of food these days.

Nihari is very good. Lots of meat, I would say more than other place.

Great food.

Service - The lady was nice and professional but this is the type of place where you pay first and pick up your food from the counter. No after service, you have to ask for anything you need.

You have to pay upfront at the time of order. The machine gives choice to pay tips. Usually tips depends on service provided. I don't see the point of paying tips upfront, it takes away the incentive for providing better service.

Overall good place. I will go back again.

Our first time here trying Nihari and paaye and it exceeded expectations. The taste was authentic and everything tasted freshly made. The naans were soft and fresh out of tandoor. Definitely give it a try. There’s no service and not many staff working here so there are delays but overall we had a wonderful experience. Masala tea is really good too.

For the most part everything was good. The food was tasty and the premises were clean. The issue that I had was that management should take note that their POS machine is programmed to ask for tips yet there is no table service that was found. The customer has to go to the counter to collect their food so it does not make sense that the customer should be given options for tipping specific amounts starting from 15%. It would be appropriate to ask first whether the customer wants to leave a tip and then specify the amount if a customer still wants to leave a tip. We went ahead and tipped the 15% thinking that we would be served yet no service. Just left a bad taste no pun intended. The establishment should clearly have posters that there is NO table service so the customer can make an informed decision.

Just bought FIRST TIME Hyderabadi Biryani cost me $11.30
Very reasonable quantity and has great taste. Really enjoyed the food
Only one issue didnt give any cutlery and nepkin maybe forgot to pack
Thanks for great taste