KFC The Glen Mall

Quick question - why must we always wait in the parking lot for either pops or wings at this KFC, no other KFC but this one consistently? Evert single time. Drive through is for speed and efficiency. Next time I won't park and the queue will build up.

Been giving this KFC multiple chances over a year but jeez is the service and food pathetic. From saltless tasteless chicken, zinerwings and dry cardboard burgers today is the last. From Missing items on orders( i always use the drive through so an inconvenience to go back) or incorrect items being packed or given to us or the quality being terrible. Rather drive 2mins up the road to the kennilworth kfc.

Absolute worst service, we ordered food at the drive through, we were told to wait 15mins but it's been well over 30 minutes. We walked into the store but it took a while for our presence to even be acknowledged.

Poor overall experience and it was my first visit to the KFC.

Probably the WORST meal I've ever ordered. The burger was served on an old, dry roll, with a piece of tomato the size of an R2 coin, topped with just as much mayonnaise.

I ordered a drumstick and a thigh, but didn't receive them. Instead, I was given the driest and most overcooked pieces of chicken they could find. It felt like the chicken had either died of old age or this must have been yesterday's leftovers.

I'm not the type of person to complain, and I know nothing will be done about my complaint, but hopefully, I can warn the next person not to waste their money on such poor-quality food.

My one star is not for the food or KFC as a business but for customer service at the particular KFC branch. KFC has always been a good restaurant for fast food but when I went to this particular KFC at the Glen Mall I was extremely disappointed by the attitude of the staff members, they turn their back to you when you enter the shop in a way to force you to use the self-service machines, a concept which I understand that they want to promote these machines but I don't think it's moral and ethical practice to do it at the expense of customers time and convenience, they were two employees visible and both of them were wearing headphones and when I asked for help they behaved in a manner to make me feel guilty for disturbing and they had no customer service attitude at all. I had to insist that they look at me because I wanted to ask a question and when I changed my attitude showing that I know my rights as a client that is when they gave turned around to helping listen.

I recently decided to try out the KFC branch located near the Glen Mall instead of my usual go-to, the Rifle Range KFC. Overall, I was pleasantly surprised by the quality of the food, but I had a slightly inconvenient experience with the service.

Upon ordering, we opted for the 15-piece bucket and 10-piece Zinger wings. The chicken pieces were freshly fried and tasted much better than what I'm used to at the Rifle Range location.

However, I found the Zinger wings to be lacking in flavor and spice compared to what I usually enjoy.

The drive-through experience was smooth on a Sunday afternoon around 4 PM. However, there was a slight hiccup during the collection process. The cashier mentioned that I would receive my invoice at the collection area.

However, when I received my food, no invoice was provided. I inquired about it, and they had to go back and retrieve it, which took approximately five minutes. Finally, when the person returned with the invoice, I was asked to park in the waiting area to receive it.

At that point, I decided to forgo the invoice and proceed without it.
Additionally, during the transaction, the cashier requested a donation of R2 for three kids, and I obliged. I sincerely hope that the money reaches the right hands as intended.

Despite the minor inconvenience with the service, I must commend the KFC at the Glen Mall for the excellent quality of their chicken. The flavors were exceptional, and the chicken was freshly prepared, making it a delightful surprise.

I believe that the staff at this branch could improve the service by ensuring that invoices are provided at the collection point, eliminating the need for customers to wait or park separately for it. This small adjustment would greatly enhance the overall experience for patrons.

Overall, I had a positive dining experience, and I would recommend trying the KFC at the Glen Mall for their deliciously prepared chicken. Just keep in mind the potential inconvenience with the invoice process.

Well because of loadshedding I was excited to try this new kfc branch, you know the whole new broom sweeps clean story, but that's where the excitement ended, I waited 35mins for a twister, zinger burger and a box master, not meals just those 3 items..... got home, only to start eating cold food like the food was waiting for me, rather than me waiting for the food, the cheese slice I paid for was not added to my burger, the zinger burger was infact Normal not Zinger, food just wasn't all that great.