Chase Bank

Smell bad. Not their fault, it is the city that allow all the bumps to hang out here.

04/03/24 5:50pm horrible conditions outside pouring and extremely windy , the guy that’s supposed to greed the people and open the door for the customers is only standing inside not even opening the door for the customers that are trying to come in to use the atm machines. He is just there laughing at everyone outside that’s asking him to open the door. Very disappointing experience with this location’s customer service.

What person in PR and marketing decided to have the Chase ATM in Times Square, which is known for being always busy to close early at night it’s a direct reflection of how awful a bank Chase is. Give your business to Wells Fargo and BOA

Of all places to close the ATM vestibule area early on a Saturday night, it’s this location. The amount of foot traffic this area sees warrants having this location open.

I try my hardest to only use chase atms to avoid fees but after closing so many branches and now limiting your after hours atms, I’m switching to a bank that offers atm fee reimbursement.

This is the first time Chase bank failed me. I deposited a check from another well known Nationwide Banking institution for payroll purposes only to find out that a 14 day hold was placed the check. Why you ask? Because the individual who cut the check has only ever cut 2 Bill Pay Checks from their account. I pointed out to the 4 different Chase Representatives I talked to over a 3 day period that this is the first time this has ever happened to me. I’m perplexed because daily I cut a check using Chase Bill Pay. How is this check any different from another institutions using Bill Pay? It clearly states on the front of the check that “this check has been authorized by your depositor.” The check is IDENTICAL to check initiated form Chase Bill Pay. What am I missing!?! I will give it to the Chase Representatives that they did attempt to contact the bank on 4 different occasions where the check initiated from only to echo to me that that particular bank does not do bank verbal check authorizations over the phone. Rather than deposit the check and realize that at the end of the 14 days you were in the wrong, I’ve had to go through hoops cashing in investments to cover my obligations. As a longtime Chase customer this was a slap in the face. I deposit checks weekly from different banks from all over the country. This experience just put a bad taste in my mouth especially since I’ve been with Chase since its merger with Bank of New York.

Chase Bank in Times Square, New York is pretty cool. Check it out if you're there.

Chase Bank in Times Square, New York offers a remarkable banking experience that combines convenience, efficiency, and exceptional customer service. Located in the heart of one of the busiest areas of the city, this branch stands out as a reliable financial institution that caters to the diverse needs of both locals and tourists alike.

Upon entering the Chase Bank branch, I was immediately impressed by its modern and inviting atmosphere. The layout is designed to maximize efficiency, with clearly marked sections for different banking services. The staff at this branch are professional, knowledgeable, and always ready to assist customers with their queries and banking needs.

One of the standout features of this Chase Bank branch is its advanced technology. With state-of-the-art ATMs and interactive digital displays, customers can easily perform transactions such as cash withdrawals, deposits, and fund transfers without the need for extensive paperwork or long wait times. The self-service options are intuitive and user-friendly, making banking a breeze.

Furthermore, Chase Bank in Times Square boasts extended banking hours, ensuring that customers have ample time to conduct their financial transactions even during busy schedules. This flexibility is particularly convenient for those who work late or have limited availability during traditional banking hours.

In terms of account options, Chase Bank provides a wide range of products tailored to individual needs. From basic checking and savings accounts to credit cards and loans, customers can find suitable financial solutions to meet their goals. The knowledgeable staff members are always willing to discuss the available options and help customers choose the best products based on their requirements.

While the overall experience at Chase Bank in Times Square is highly positive, one area that could be improved is the wait times during peak hours. Despite the bank's efforts to streamline operations, there were instances where lines formed and customers had to wait for an available representative. However, the staff members worked efficiently to manage the situation and ensure customers were served as promptly as possible.

In conclusion, Chase Bank in Times Square, New York offers a convenient and efficient banking experience. With its modern facilities, advanced technology, and accommodating staff, this branch stands as a reliable financial institution that caters to the needs of a bustling community. Whether you are a local resident or a visitor to the city, Chase Bank in Times Square is a reliable choice for all your banking needs.

I walked here from another branch that told me this branch is very large and has more bankers available. The man Frank in the lobby is very rude and asked me many personal questions about my card that I didn’t want to share except directly with the banker themselves since the situation is complicated, and I have multiple questions about both personal and business cards. I was originally directed from the front desk to a woman to take me to a banker but she was busy, and I feel that if she were available I would have received a different response and she would have allowed me to speak with a banker immediately. However, Frank told me no one is available and I need to schedule an appointment later, but I had already tried scheduling with the same online reservation system which wasn’t working for me due to the situation with the account. He was so rude and nosy with specific questions that I’m only comfortable sharing directly with the banker that he forced me to leave, and the only other option is to try a different bank without hostile staff.

They constantly close 15-30 mins early, rude customer service people, and the branch resemble something from a Third World nation