Surgicare of Jersey City

The place is immaculate, all the doctors and staff are so very nice, very professional, they explained every step of my procedure so that I was comfortable. I knew what was going on at every moment. Thank you so much for your amazing care.

If you wanna know what TEAM stands for, go here! Everyone works together, is so friendly, patient, and professional! True people that make a difference! This place is so clean you can eat off the floor! 5 stars! Just had another procedure here this morning, everyone is still nice and super friendly!

Had a great experience here for a cystoscopy procedure. I had one of these procedures with a urologist in Manhattan a few years ago and it was really painful and frankly traumatizing. I was nervous for my appointment but everyone at Surgicare was super friendly, helpful, and understanding. They have a really good "flow" set up for patients to come in, get changed, get prepped for their procedure, etc. I was awake during the procedure and they still had the anesthesiologist there to monitor me. He was kind enough to talk me through and remind me to breathe! It was still a bit painful but having caring professionals there to reassure me made it so much better. Dr. Hajjar has a great bedside manner and explained everything as he was doing it. Afterwards he met with me in his office to go over my treatment plan. 10/10 would recommend!

I had a great experience at the hospital. Staff was incredibly helpful, available, nice, and understanding

Poor administration

This place is absolutely the worst. The girls at the front are very unprofessional and lack hospitality. If you want to hire workers to greet patients, then those girls are not the ones to hire because they were absolutely rude. From the start, they gave attitude for no apparent reason when all I did was ask a simple question. We all want to go home, so they should not project their anger and frustration of wanting to go home on patients. On top of that, the appointment made was at 4pm and was not seen till 6pm. It is unethical and unprofessional to have someone wait as long; if there are too many patients, then it is your responsibility to let the patient scheduled know to come at a later time instead of being ignorant and having someone sit there for 2 full hours. Maybe some training in hospitality and customer recognition and respect can fix the issue.