Vanguard Medical Group

I have been a vanguard patient for over 2 years now. Doctor Sally is really good but getting her appointment has become difficult day by day. If I am sick and I need to see doctor the same day the staff says we have latest in person appointment available after 3 weeks and this appointment will not even but with my PCP, it will be with another doctor . The staff is not able to accommodate regular patient appointments. I am very disappointed with the service they are providing these days

dr. khan and his entire staff was extremely professional, welcoming, kind and upbeat. i never felt uncomfortable and i truly feel like they listened and answered my questions and concerns. the office is spacious and clean. they also didn’t make me wait too long at all. i really enjoyed my first visit here and am glad i found this office.

Extremely horrible staff with the worst possible management. We went in for a test and were enforced to wait in the meeting room for over 2 hours. Whenever we open the door trying to ask question or simply use the restroom, there was an extremely rude male nurse that would yell us to go back to our room and made additional tests sound like mandatory while it really should be up to patients. I think what he did was very close to illegal detention, and I had to explain to him multiple times that we need rest to leave. Doctor Patel is really unprofessional as well, they spent less than 10 minutes to end the conversation and refuse to prescribe us anything, and to just leave our conditions getting worse and had to come back to her for follow-up visits so that she can charge more! The service and treatment here are so much worse than the level any normal human being should ever tolerate, so avoid this place at all costs unless you’re dying and you just happen to be at their front door, oh that’s actually because you just walked out of there!

The doctor appears to be a conscientious and knowledgeable; however, the office employees leave much to be desired. I first made an appointment last year as new patient since moving to Jersey City and was recommended to have a third COVID vaccine done. I agreed with the doc and went to get it done in their office. The doctor did say that there might be worse symptoms than previous two shots because I would have a different one this time. Worried, I also asked the senior health worker who was supervising the junior administering the vaccine. The senior worker did not answer my question and instead shot back at me asking me how it was previously. I was shocked and the junior person just kept her head down. I also had full blood work done where it showed that I had elevated cholesterol. The doc told me to come back in 3 months to get checked again. When I was sitting in a waiting room 3 months later, the phlebotomist came out and started conversing with the receptionist. It was loud enough for me to hear. The phlebotomist was consulting with the receptionist whether the instructions were correct and the patient only came for a lipids test. It appears that they decided on their own that the full blood work should be done again. It turns out that they were talking about me. I'm afraid of needles, so I always close my eyes when they take my blood and they took advantage of me. They took the full 3 beakers of blood. The doc is also a certified gynecologist so I made another appointment for that. As I was waiting in the room, the receptionist comes to me and checks my temperature randomly. I was not sick but was wearing a mask because the sign on the door said that masks were recommended. I was made to feel very uncomfortable because the other patient also sitting in the waiting room was perturbed. I removed the mask right after... To top it off, I recently had an episode of serious back pain on the right side of my body and made an appointment with the chiropractor also in the area. Unfortunately, the chiropractor did not come to the office due to family emergency and I decided to trudge my way to this office to see if they could squeeze me in. I was told immediately that they don't do walk-ins and was basically turned away. They tried to be 'nice' by looking up the schedule and saying they "might" have an appointment at 4 pm later in the day but it felt fake and I walked out. Thankfully there was a bench to rest right outside their office...

This office is refusing to renew your medication in time unless you come and visit to pay for a visit. The doctor prescribed me a medication that needs renewal every four weeks at the same time the doctor wrote without telling me that she recommends a monthly visit. Recommend! Not require.
I need my new medication and waiting for three days for them to submit it to the pharmacy. I scheduled a monthly appointment to see the doctor (one month = 30days) medication every 4 weeks so I need my new prescription after 28 days. I called in 3 days in a row asking to please refill the prescribed original prescription and still waiting on it. My date is approaching and I am without medication and no call back. I have to keep calling and the front desk is telling me they are waiting for the doctor to approve. Three days!

I don’t live in the area and don’t mind traveling for quality service. After traveling more than 30 mins away, I was a few minutes late for my appt and was turned away. Even telling them I am willing to wait for however long on the side until the doctor can squeeze me in. My appt takes 5 mins and I usually am waiting for the doctor to see me in the room for another 15+ mins. But was still denied! Mind you, this occurrence with me being a few mins late has only happened once.

This isn’t the first time I’ve had scheduling issues with them. On my last appt, which I booked 3 months out from their recommendation, they had to change my appt a day before my scheduled appt since the doctor decided to take off. I was understanding of the doctor’s situation but it’s disappointing they could not accommodate me as a courtesy.

I will have to search for a better provider who sees the importance of the patient’s care and not a drive-thru service at their convenience.

Overall I have had good experiences here. Scheduling has started to become a major issue. I had a physical scheduled for my daughter 6 months out because of this difficulty and they recently called a few days before to reschedule because the doctor had an offsite meeting. The next available appointment with my daughter’s doctor wasn’t for a month and a half. This was problematic since we had health forms that need to be filled out that month.Ultimately we had to see a different doctor to get my daughter seen in time which is not ideal.

Vanguard has been my primary provider for the last 7 years, but I'm sorry to say that I'm really disappointed with the service these days. They never have an appointment available if you are sick and need to be seen on the same day! Who takes sick visit appts one week or one month in advance? If I end up going to urgent care for every sick visit, then what is the point of a PCP?
Some of the providers are really good, but only if you ever get to see them.
It's unfortunate that they aren't able to accommodate long time, regular patients any more.