Malvern Medical Centre

My family doctor is kind and caring and has been our doctor for many years. However trying to book an appointment on the upgraded online portal is not working. Also, I cannot make an appointment by calling the number, I keep getting the message 'the person you are calling is not available, try later.' Not sure what's happening, but I was able to book online appointments with no trouble before.

Dr Abdullah Hussaini is an absolutely brilliant doctor. He’s friendly, patient and competent. Would recommend him to anyone looking for quality patient care. 5 stars are for him. The appointment booking service is horrible though. It always takes at-least 15 minutes for someone to pick your call. So thats a 1 star service. They also never call you back when you ask them to for a question regarding a medication or reports or some paperwork or an important question we have for our doctors.

I have a family doctor at this clinic that I havent been able to see in months. Ive made 2 phone appointments, in which the doctor ended up missing the time window and calling me an hour after the appointment time. (They don't give you specific appointment times, just two to three hour long blocks the doctor might call within.) I tried to make an in person appointment and was told my doctor wouldnt be in the office for the next 17 days for some reason, this is after he just came back from a 2 week vacation. This clinics been a mess since they moved. The new location is in the middle nowhere nd hard to reach by transit. Because of the high turn over the receptionists often seem unsure of who the doctors are or what they are doing, thats if you can ever actually get one on the phone. I will say he's a decent doctor when you can actually get to see or talk to him. But that only seems to be possible once or twice a year.

There is this one receptionist I will get her name but she is RACIST. They don't care about blacks or browns at this clinic. IM NEVER going back. Dr Datta I will be filing a complaint against you ! RACISM is REAL.I'm going to try and make a long story short . This has been my family doctor for 5 years since they moved to this new location the receptionist got ruder! I e beeen struggling with health issues and domestic recently. I now reside in Durham in a women's shelter for DV which is far from clinic I have to arrange a ride every time but if they cancel on me I miss my appointment which is a $40 fee for each appointment missed . I had an appointment for 4pm but I had it written down as 10:30. I arrived at the clinic at 10:15 come to find out my appointment was at 4pm but that was my fault because I wrote it down wrong. That's not the problem the way I was handled by that RACIST receptionist was horrible she made it her business to shout and let everyone in the clinic know that I owed the money for missed appointments. I left because they said doctor said she couldn't see me because she had a lot of patients waiting . Ok fine I was going to sit around for hours and wait till 4pm because I am very sick and I'm need of seeing a doctor and I came from far on public transportation. Fast forward I got a call from the clinic 2 hours later saying the doctor cancelled my 4pm appointment and the doctor said she would not see me unless all the fees are paid. My heart dropped this added fuel to my fire that was already lit. How does she expect me to pay knowing my situation then cancelled my appointment? This is so not fair!!

Dr. G Popovic's was my choice after my original doctor (Dr. Eisener)retired, and unfortunately, my experience was disappointing. I waited over a month for an appointment, only to be greeted with a dismissive attitude during what was supposed to be a meet and greet. While discussing routine health concerns and mentioning a swollen eye, Dr. Popovic curtly informed me that bringing a list of issues would not make us a good match. This response struck me as highly unprofessional and left me feeling unheard and undervalued as a patient. Regrettably, I will not be returning to Dr. Popovic's.

I really didn't want to leave a review, but I'm fed up. Every time you need to book, they'll give you a date months away. They said I can call the same day for a phone appointment, only for their lines to be so busy it can't accept calls.

I like my family doctor, but it's almost insane how impossible it is to get an appointment with her. I don't even think it's worth it to have one because most of the time, I have to go to a walk in to get support.

Not to mention Malvern Medical moved out of MALVERN??? The decision makes NO sense.

This clinic is either seriously understaffed or just under poor management. Everytime I try to book an appointment the timing gets longer.

My family's current family physician is Dr. S. Thillivaisan. She is such an amazing, considerate, very helpful & compassionate doctor. She gives detailed explanation of our medical condition which includes results from blood work, xray, ultrasound. She gives professional advice on whether we need a specialist & gives referral based on our specific health issues. I could have given 5 star to Malvern Medical Centre's service, but I could not. I just wish that the reception ladies could learn how to smile to the patients & be more pleasant. Every patient who goes there have their own physical, emotional & mental issues. I believe a simple friendly smile or just say "hi", "hello" to the patient will make a positive impact to each other. And also, to the secretary Wendy, please try to double check the correct contact information for each pharmacy especially the address & fax number so you could avoid unnecessary inconvenience between different pharmacies & to you as well. There are several pharmacies within Scarborough & Malvern, but each have a distinct address & fax number.

Our family doctor is here. We can't change to another family doctor since there are no family doctors available in our area. So we're stuck at this bad service clinic. And the Malvern Medical Centre moved to more than half an hour away from it's original location. Before, it was about a 10 min drive to the clinic. The clinic is located on the 5th floor of the building. The washrooms are right across the elevators. You can check in for your appointment with the receptionist or you can check in with the self service touch screen screen.

The problem with this clinic is that booking a phone call appointment is a hit or miss. You book online if you want a phone call appointment. What I mean by a hit or miss is that sometimes the doctor will not call you for the whole entire day and skip your appointment time. And then they will say that "I did call you and left a message", which is a lie- there was no message on the answering machine. So, you have to phone into the clinic and book an in-person appointment. When you phone into the clinic, you spend more than an hour waiting to book an appointment. The waiting room isn't that big like the previous location.

The service from the doctors at this clinic isn't that good. Some doctors would not help you get the services that you need, or medicines that you need to be on. Other times, they don't listen to your concerns and worries when there's a problem with your health. So their "help" is a hit or miss. Sometimes it's decent, other times it real bad. There's a lot of delay in seeing you at your scheduled appointment time. When booking appointments, sometimes you get a early appointment in the week, other times you get it 2-3 weeks later. Sometimes you can get an appointment on the day you called and other times you could get an appointment within the next few days either morning or afternoon.

I heard that their front desk receptionist is understaffed and lots of people come and go... So, maybe that's why when booking an in-person appointment, it takes so long. The clinic is really busy and full. I believe that no doctor in the clinic is willing to take new clients.

If you already have a doctor here, a family doctor... I suggest not leaving. Since currently, there isn't enough family doctors within the city, you risk losing your only family doctor. Though if your family doctor doesn't have the time and day to see you, you're going to have to go into a walk in clinic. Good luck.