Human Resources Administration

HRA is broken. I had to file a complaint when they gave me instructions (printed on paper) that have been inaccurate since 2020.

I walked for miles in the heat on an empty stomach, only to arrive to the closed building they sent me to. They said I'd get my benefits sooner if I walked there. It took another month.

THE FASTEST MOST EFFICIENT HRA LOCATION IN NYC !!! Can get your card here within 30 minutes.

Surprisingly the staff were the best I ever had. It's a long wait and it's the people that need help that get a little aggressive but overall, they were so kind. I was impressed.

Got a call from some rep saying they were from this location and they need my bank card information to give me food stamps. This seemed very suspect so I did ask what center they were calling from and they said this one and they are a third level rep and if I didn't give them the info along with confirm my address they would close my case. I ask if they could confirm case number because as long as I been with hra they have never asked for my bank card info. She then proceed to threaten me saying she can't not confirm my case number and she only has a limited time so she can't wait for me to figure out why she would need this info and why a center not my own was even calling. Then proceeds to threaten me again that with a push of a button she can close my case if I don't give her what she asking for. I said again this feels wrong and she seemed hostile. I really hope this was a scammer and this is not how our city government employees deal with people. I'm farely young and this gave me the most anxiety. I could just imagine someone elderly would be sick for this.

Good service

Good attention,fast,employees well educated,excellent experience…
I came here first time and they help me with everything… Great job people 😀

After Veterans Day last week, there was a very long line and all the machines were broke for several hours. It was pouring rain that day. I standed there for no reason. What a waste of time for people who are coming afar.

Came to get a replacement card, process overall took less than 20 minutes walk in no appointment or anything. Fast service, thanks for making my life a little easier

Absolutely bizarrely: the nicest and most efficient government office I’ve ever been to. I went to get a new card. I was in and out in 15 minutes. There was no extraneous paperwork. The woman greeted me warmly and joked about getting pictures taken. The staff seemed to like each other. I was out of there in 10 minutes with a full card all process complete. I took time to go back and thank the woman who greeted me in befuddled astonishment.

Took a friend there & the Waiting time is ridiculous. The staff needs to stay off the cell phones & work faster, noticed some talking down to few people. Just bcz they go seeking help, no need for such unprofessional manners. Security guards are a joke, always chilling, lol. Total makeover needed.