Tower Hamlets Homes

Never answer and when they do they cut off the line or its like they are whispering to a mouse.... Nearly an hour waiting for someone to answer.

Lost for wards, I really don't know how some of these operators got the job. Seems like THH do whatever they feel like doing, charge people whatever they want without a breakdown of the cost, and when you ask a question, then they go on defence mode and fail to explain. Total SCAM.

They seem to love hanging up the phones.. nothing seems to be actioned unless you make a cooperate complaint. when finally you do get through the arrogance you have to deal with is a joke

It's extremely difficult to get through to anyone on the phone. And when they do eventually pick up, they'll say they can't hear you, and then hang up.

I got so frustrated with this that I reluctantly logged my repair online, but after 3 days, there was still no appointment date showing. I was therefore forced to call again when I was told that the earliest they could book the repair for was in a week's time.

So this means it will be at least 10 days where I'm unable to use my kitchen sink and washing machine.

My advice is do not report a repair online because there's a very high chance that you'll have to ring them to chase it up anyway.

The woman I did speak to when I told her there was still no appointment showing, actually asked me if I'd spoken to someone. This leads me to believe they just use the online repair portal as a delaying tactic, to reduce the number of people phoning in at any one time, rather than it being a genuine method of being able to book an appointment.

Called this morning about emergency repair. Water is pouring through large cupboard in lounge this will be the 3rd time this has happened. 1st time my precious photos and keepsakes were destroyed. My appointment date 4th October. Tower hamlets you are a disgrace

If i could give 0 i would, they dont return emails ive sent like atleast 20 to 10 different staff members. Very rude on the phone act like they know it all no customer service skills. And when you do get through to them they just pass the buck and send you in circles to other staff members who dont have a clue about my housing. Once i told this person how to do their job after she said you dont know if i know how to do it but ofcourse she didnt and she passed the buck to Mo, who plays nice but doesnt have a clue either. And the tone that Patricia uses is disgusting and very condescending.

Had a terrible experience with some of the other workers however, one of the call handlers JoJo, I think, was absolutely incredible, and he deserves 5 stars for his great service. However, the wait time and lack of empathy from others was infuriating and I’m highly disappointed. It took my entire lunch hour just to get through to hear someone and I was told to wait more than two weeks for a repair. Truly shocking!

Rubbish housing association best to avoid. They all need the sack! They have tarnished the reputation of Tower Hamlets. Tower Hamlets need to take their service back from these incompetent rascals!

They have left a vulnerable tenant with learning disability to install and configure a Thermo Stat! This is without doubt discrimination!