Neiman Marcus

Love the window displays on the back bay. Slowly making my way into the store for a visit, but as therapy allows..lol retail therapy tends to be an impulsive choice for some and a very thoughtful choice for others.

This was the window display that caught my eye and captured my heart.

Walked into NM looking for Jo Malone which I’m addicted too rn lol. Well mind you I walked around twice trying to get help. I made eye contact to some associates and crickets. Maybe I didn’t look the part idk but I’m Chicago employees run to you trying to help you and make sales. Then I had to stand at the Jo Malone counter after I was snubbed because I didn’t even get a hello from staff. After a couple of minutes someone walks over just because another customer came by and asked them if they needed help. Thennnnnnn after this lady said no thank you they ask me if I need help I said of course I need help thank you. I made my purchase but bet I won’t ever return to this store. I wouldn’t recommend at all. Everyone has money in their pocket they shouldn’t stereotype!!!

Service was not the best upon arrival but the closing was simple yet spectacular. I was asked while shopping, “Can I offer you a water?” To which I responded, “Yes, please.” Then the rep presented me with options and asked, “Would you like room temperature or chilled?” Well done. Obvi I chose room temp.

I had such a bad experience in this store, I bought a Christian Louboutin brand handbag, and I was very happy with the purchase, until the handbag began to fall apart everywhere, only 30 days after the purchase, I went to the store In order to solve the problem, 2 associates were friendly at first, and then they could not extract the receipt, with the card with which I paid, and they went to ask another associate, who once said that she could not find the receipt and He checked the wallet and he told me it was used and dirty, I of course answered him I did not come to this store to buy a Chinese wallet and I do not buy a wallet to keep it in a bin and not use it, they tried at all costs not to look for the manager , and from so much arguing and going through humiliation with the associate I told her I need the manager to look for me and I won't go from here until I resolve it, in the end the manager arrived where he did not apologize, he did not greet me and he extracted the receipt from me He made the return and did not say a single word to me, I was surprised with the mistreatment of the employees in this store, the truth is that I thought it was a store of a high category, I do not recommend them

What is happening 2 this location?…

I haven’t been here in a while and I was shocked when I visited 2day. This store is a sad reflection of what it was once was. Store needs major work as certain sections are in a sad state. There is evidence of construction work sites but no evidence of actual work in progress. Men’s floor would benefit with a complete remodel. On this day two of the three SA’s were sitting down & their attention was solely on their smart phones. Markdown signs abound heralding additional 20 percent off current markdowns. Upon having a look saw the men’s department contained children’s clothes and picked over men’s offerings of several seasons past! Didn’t see much in the way of “the latest & greatest”! This floor was a big yawn!

Taking a walk to the main floor I noticed departments have been moved about, i.e., relocated from top floor to one floor below and visa versa. However, in the process said departments downsized in size. Example, main floor of past was a sea of premier handbags and cosmetics. Todays’ visit showed bag selection has been culled in area size and relocated to rear back corner. Said premier brands which once were showcased with stand alone “boutiques” are no longer in evidence.
Time has not been kind to this location. Well wishes that this NM gets it’s “mojo” back.

You would think their customer service would be great. Very rude lady when asked a simple question, she is a retail worker and to look down on many shoppers who sometimes don't have to work to live? Comical. Treat others the way you'd like to be treated.

I had strolled in today to take a look about and I wanted to highlight the excellent service from both Ryan & Janna(mind games) of the fragrance department. They were very personable, had great vibes, and provided a top shelf experience for me. ⭐️⭐️⭐️⭐️⭐️

I’m writing this review at 10:11 pm Saturday night after a long day and a long week. I’m a Dental Professional in private practice and take care of elite and the less fortunate in two different practices in the Boston area. I started my day in my FIGS green monogrammed scrubs into the S.End and was exhausted so I stopped and grabbed lunch from a really nice Indian restaurant and decided to eat it in the Copley, Back Bay entrance near Cafe Nero..
there were no trash cans to toss my items to discard.

So… I’m walking around with backpack, Mask, head cover.. and I decided to check out Neiman’s Family & Friends sale but especially Longchamp bags; love their leather bags.

I walk in with my items to discard, no trash barrels in sight, no nearby restrooms & proceed to ask an Employee “ where are your Longchamp bags?” He says “oh to the back, Anna can help you “ . I went to the back , mind you I currently use a medium sized caramel blush Longchamp crossbody.

I walk to the section and see Anna a full figured woman who was checking Inventory with her male Asian “American” colleague and asked “ by chance do you guys have a trashcan as I’ve been looking for one, Anna responded “ they didn’t have one in the Mall? I said “ no they didn’t have one and she said they should have one.. “ I said “ well they didn’t, I looked and do you really think I’d be walking around with trash if I could have thrown it away”?

She did not offer to toss it.. not that she had to but hey…. It was the “accusatory side eye”
Anyway with trash in hand and
Against my better judgment, I stayed in the store looking at the bag I
Wanted to purchase, brought it over to Anna who gave me the price but I decided Not to purchase it, the bag costs over $200.

I didn’t splurge because I didn’t want her to get commission on the sale.

I went to Saks where I was treated with sincere dignity and respect and Purchased the bag that made my whole shopping experience worth it after such a long work week.

I’m truly tired of the shenanigans of Customer Service.

Either you are sincere and professional or you are not on the first shot..

I love it when people show you Who they are… Respectfully..
Strive to do better.. Always..
my current bag & the Saks Bag 🎯