B2

The assistant that helped us today was not welcoming and kinda rude, my friend and I tried to be nice but he continued acting rude and when he told us the price I didn’t hear it well so I asked again and he said the price again but also added it’s in Canadian dollars ,which I don’t really understand why he should mention it and gave me an annoying smile eventually we decided to not buy anything specifically because of the way he acted and when we said goodbye he didn’t respond back ! 👎 they should try to hire more kind and welcoming people

It was simply great to the point and the shoes I bought were cheaper than the last time I bought a pair there

Terrible service, I don't recommend it, I went to the B2 store in the pacific center square in Granville, the manager is a person with no ability to solve problems, not very attentive and does not know how to listen.

I bought some boots of $320 dlls 1 week ago water resistant, I used them twice and the water is filtered in a boot because it has a factory defect, today I went to the store to explain them and they will change them to me and the manager says that it is normal for the water to leak because they are only water resistant and that I could not change them because they are used, how am I going to know that the boots are of poor quality if I don't use them? ... the manager was rude, he didn't listen and didn't want to change them, the boots still have a guarantee... he refused to give me a solution, it's unfortunate that they have this staff as manager.

I forgot customer service reps name but she was very professional, patient and give sincere advise on which pair boots best fits my needs and style. I will definitely return.

My wife went there yesterday. After purchase of $300 value shoes, staff rudely askd"what's your phone number?" My wife politely say"sorry, next time", Staff asked rudely again"WHATS YOUR PHONE NUMBER?" Is it real? How dare shoe store store asked priavte phone number to cutomers 2023? There is a serious cutomer service training required. Extremly unpleasant expereince. Dark hair youg woman who worked June 2 required serious training.

After I saw the reply: I am not only questioning about asking private phone no, but also the way she asked.

I am absolutely in love with my new shoes and I just wanted to say thank you to Alejandro! I have had the hardest time buying shoes in the past and I think this was one of the best experiences. I needed time to look and wasn't pressured, TLDR lol.. Basically, I've got weird size issues, but Alejandro listened and suggested exactly what I needed comfort wise, and stylistically I am over the moon!! Thanks B2!!

I had a great customer experience in in this store. I was not pressured to purchase anything and the staff were genuinely helpful. I did buy a pair of boots at full price and appreciated the pair of socks which was given to me to help ascertain my size. It isn't the largest shop and sometimes they are a little short on popular sizes so they accessed their nearby warehouse and found me the right Timberland boot for me. A good experience

I have a brace on my foot which makes it extremely difficult to find shoes. Over the past few days I had gone to every shoe store in Metrotown, and many downtown with no luck. I was feeling really discouraged because the other shops I had been to basically looked at my brace, did a cursory look around the store and said there was nothing that would work for me. I was basically dismissed from some stores. Even worse, some of the staff at a few stores completely ignored me all together.

As soon as I walked in B2 I was greeted with smiles, and offered help. When I found a style I liked, Frank, the assistant manager went above and beyond, pulling out a number of different sizes and other options similar to what I had chosen. He even sent one staff member out to what I assume is a different stock room located elsewhere in the mall in order to find the right size for me. Reassuring me again and again that he was happy to help.

After about 20 stores, and a mountain of boxes beside me, I found shoes that actually fit.

Thank you so much to Frank and B2.