GIANT

Such a shame, it's a lovely store, but already suffering from the typical Giant management. Today the pre-made sandwich counter was blocked by a sanitation worker enjoying a conversation with his pals apparently unaware that his dirty mop bucket was in contact with the food to be sold. Thank you but no, never again.

This is my 2nd visit since the first incident I had with a manager with dreadlocks. Don’t know her name but she clearly remembered.
Could not get out the garage. Walked back upstairs after backing out from kiosk. She was totally indifferent, and told me to go back downstairs and try again. She would be waiting. Not her problem, I understand but customer service skills are totally lacking.
Her attitude needs work from a customer service standpoint or maybe it’s just me.
The store itself is wonderful but her attitude really needs some work.
I won’t be back. Hopefully she gets better. Just some constructive criticism.

While the selection is good there are often missing items. You're going to be charged for paper bags. There is usually only 1 person on the full checkout counter and half of the self checkout lanes seem to always be closed. Often the one person at checkout is also responsible for managing all of the (very many, like every third item) issues that come up with self checkout so getting through checkout in any way is often too long of a wait.
I do like the prepared food area if I go near lunch. The selection is good and you can get custom orders.

I had a horrible experience in that store after having shopped there since they opened. On Monday, I went there after I left the office and finished working out at the gym. I live nearby. After I paid for my purchases, two young, very skinny black men approached me and demanded I open my bag while they checked my receipt. After they realized they had made a mistake, and after I told them they should make sure someone is a shoplifter before approaching them, they both literally ran off. I walked to customer service, near the escalators, to ask a manager what just happened and why. The clerk was off-putting, telling me the managers, Jessica and Mike, were unavailable. The one skinny black man who had accosted me came over and stood there staring at me while I was waiting for a manager who never came. Then he walked off. The location is great, but the level of help working there is out of their element. We will go back to shopping at Giant, 20 miles out of Philadelphia, from now on. The experience at the Riverwalk Giant Supermarket was terrifying.

My party and I went to the Salad Works section of the store and saw a sign that said be back in 10 minutes.
We continued to shop and half an hour later no one at the counter.
However, the items we purchased were very good with no complaints.

Huge supermarket with a wide range of products. Great layout. Great prices. The only issue is the employees. I’m ok with employees being indifferent toward me, but every time I have to interact with the staff here, it seems like they actively hate me.
Also the self checkout machines are WAY too sensitive, and they measure incorrect weight at least once per shopping trip.

Beautiful modern store with a large assortment of fresh and dry groceries, and a lot of fun food options, including many freshly prepared meals (e.g. a taqueria, sushi chef, and a beer garden with a choice of 30+ beers on tap!).

The staff was very friendly and helped/explained where things were and were clearly very proud of their store.

This is one of the cleanest, brightest grocery stores I have ever seen. The aisles are very wide. I am astonished at the in-store restaurant and beverage offerings. Parking garage is free for 2 hours and has 4 EV charging stations.