Sofa & furniture retailing chain, specialising in handmade-to-order items.
At a glance
#10 of 11 Furniture stores in Croydon #5 of 6 Sofa stores in CroydonLocalGuideWorld score: 3.64
Rating breakdown
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5 ★43%
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4 ★21%
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3 ★12%
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2 ★3%
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1 ★21%
Quick facts
- What is the rating of DFS Croydon?
- DFS Croydon is rated 3.6 out of 5 based on 416 reviews.
- How does DFS Croydon rank in Croydon?
- DFS Croydon is #10 of 11 Furniture stores in Croydon by LocalGuideWorld score (rating weighted by number of reviews).
- Where is DFS Croydon located?
- Valley Leisure Park Hesterman Way, Croydon CR0 4YJ — 0.5 km from the center of Croydon.
- How can I contact DFS Croydon?
- Phone: 0333 999 9777 · Website: dfs.co.uk
Very happy with service provided by Vishal. He was approachable, very helpful and patient. There was no pushy sales that I sometimes experience elsewhere. Vishal listened to my ideas and even helped place the sofas to do a mock up so I could picture the layout better. Could not fault his service. Highly recommend.
Avoid at all costs. This store messes you around you can not contact the store directly. Delivery drivers dont even attempt to deliver when you have stairs. 2 attempts both just said it wont fit. Waited months for a sofa and went to SCS and got sofas the same day! Staff are working on commision once you place an order no other staff/stores are interested in helping you.
This store is a nightmare to deal with I did want to buy Sofas from DFS. I think they have good quality sofas and lots of choice. The downfall is the TERRIBLE customer service. I have never ever had such an awful experience that I have had with DFS customer service. Been waiting since July. You cannot contact the store but every single thing you want to discuss has to be with the store.They are open till 8 but I have to wait for 3 days for them to contact you. Finally got our order done and they did it wrong I only realised when I looked at the email confirmation.It's a shame that I will have to get sofas from elsewhere now. Bye DFS . If your losing money I suggest you look at how you treat customers. Even the CEO doesn't answer emails.
Ordered a sofa in store sitting down and arrived wrong way round due to sales team not converting it into facing which I how you are meant to select a sofa (was not informed this) just asked to have it as we was sitting on it . A month and half later still hasn't been resolved due to store manager avoiding our calls and not returning them and can not complain sue to it still being a open investigation!! Customer service is outrageous, avoid at all cost. Please if reading this DFS maybe return our calls and stop avoiding.
The start to finish service we have had from DFS Croydon has been amazing. We visited to browse on a number of occasions the team always welcomed us in and, on quieter occasions, even offered a hot beverage. After a couple of months of looking we finally decided on a sofa and the team were great and very helpful. The whole DFS service was excellent from viewing, to buying, to the delivery process.
Thank you!
Thank you!
We've been considering a new sofa 🛋 for a.few months. Started searching seriously about a week ago. On Sunday, we walked into dfs and almost immediately found the perfect sofa 🛋, so we bought 2 😍, and one similar chair 💺. Was so affordable. Excellent quality and fantastic members of staff made it all very easy to purchase. Only have to wait about 2 weeks for delivery 🥳. Last time we bought sofas 🛋 it took 10 weeks. Delivery is extra. We're very happy with our choice and can't wait to have them in our living room 🥳
We visited DFS today to buy a sofa and had a fantastic experience. The store is spacious and offers plenty of options. All the staff members were nice and polite, especially Mariam (I hope I'm spelling that correctly). She was incredibly helpful, taking the time to walk around the store with us and discuss all the possible options. The prices are also very reasonable. Highly recommend!
Amazing store, super professional and immaculately clean and well presented.....a joy to walk around.
The staff especially Hanifah were not pushy, she allowed us time to browse and was very attentive and friendly when needed. Luckily our chosen sofa was in stock and within two weeks it was delivered and set up in our house by a very professional and punctual delivery company (Humber services Ltd). We would certainly come here again and have already recommended to friends and family due to the 5* service we received.
The staff especially Hanifah were not pushy, she allowed us time to browse and was very attentive and friendly when needed. Luckily our chosen sofa was in stock and within two weeks it was delivered and set up in our house by a very professional and punctual delivery company (Humber services Ltd). We would certainly come here again and have already recommended to friends and family due to the 5* service we received.
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