Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
At a glance
#7 of 7 Takeout Restaurants in Westlake #4 of 4 Caterers in WestlakeLocalGuideWorld score: 3.53
Rating breakdown
-
5 ★35%
-
4 ★25%
-
3 ★14%
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2 ★9%
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1 ★18%
Quick facts
- What is the rating of Panera Bread?
- Panera Bread is rated 3.5 out of 5 based on 598 reviews.
- How does Panera Bread rank in Westlake?
- Panera Bread is #7 of 7 Takeout Restaurants in Westlake by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Panera Bread located?
- 26137 Detroit Rd, Westlake, OH 44145 — 3.5 km from the center of Westlake.
- How can I contact Panera Bread?
- Phone: (440) 899-4944 · Website: panerabread.com
Panera bread should be ashamed of themselves as well as the franchisee of this location. The absolute worst food and SERVICE. The so called general manager they got from the streets , trailer trash named Rebecca got really upset and made a seen because I asked them to re make my food and she refused and refused to give me a refund till I insisted. Horrible food , horrible customer service and one of the dirtiest Panera bread locations
Natasha made my trip to Ohio a 5 star trip. She was the friendliest person ever, and really just brightened my day. Thank you Natasha at the register!
A 10 dollar toasted garden caprese sandwich… (let the photo speak for itself) When we went up to the counter for them to correct whatever was missing they just handed us a cup of lettuce instead of offering to remake it. It was missing the balsamic, greens, and who knows what else. I think half of it was made on a different kind of bread even? I’ve had this at other Panera locations and it’s been really good and looked nothing like this.
I don’t like to write negative reviews, but when things recur and recur and we are treated badly with issues regarding orders, then I feel obliged to vent and post my issues.
Don’t come to this location or order from them unless you have a patience of a profit or something… my order was seldom correct and many times I pick up and have to go back after I left to make them correct and guess what ? When I come back they tell me no they didn’t do the mistake and start arguing…..
What a terrible experience…..
Don’t come to this location or order from them unless you have a patience of a profit or something… my order was seldom correct and many times I pick up and have to go back after I left to make them correct and guess what ? When I come back they tell me no they didn’t do the mistake and start arguing…..
What a terrible experience…..
Wife picked up what was supposed to be two vegetarian Mediterranean salads on the way home from work. When she got home, we opened the salads and noticed copious amounts of sliced chicken/turkey. Workers do not pay attention to what they are doing. Not even worth the ten minutes driving back to the restaurant. Will never frequent the Westlake OH location again. Enjoy your easy money Panera.
The term "ripped off" is the best way to describe how I'm feeling about my most recent visit here; I just spent $2.99 for what I thought would be a large iced tea, I got something I can finish in 3 gulps.
The food isn't bad, it's just WAY overpriced, there is no value here.
The food isn't bad, it's just WAY overpriced, there is no value here.
I used to love Panera for their soups was my go to place. The soups aren't as good as they used to be the sandwiches lack flavor and the pricing has gone up like everywhere else. I wouldn't mind the price increase if the food reflected the increase but sadly it does not.
Seriously; a coffee house shouldn’t be out of coffee… for hourssssss 😅
I usually go to Rocky River location; which is perfect!
Yet, I meet a friend at this location; this afternoon and I am shocked! Is this a Panera cafe or someone who’s pretending to be one!
Like I came mid afternoon and stayed for 4 hrs! 4 hrs no coffee! Like legit the 4 dispensers were out! The cafe wasn’t busy for not refilling it! We had to notify the team twice.. and they were “okay!”
Finally as I was leaving at 7; they prepared light roast coffee that was full of coffee grounds! 🙃
Hope this was an isolated incident !
Like I don’t see myself coming again to this location; but if I do; hope to get better experience and then will update my review :)
I usually go to Rocky River location; which is perfect!
Yet, I meet a friend at this location; this afternoon and I am shocked! Is this a Panera cafe or someone who’s pretending to be one!
Like I came mid afternoon and stayed for 4 hrs! 4 hrs no coffee! Like legit the 4 dispensers were out! The cafe wasn’t busy for not refilling it! We had to notify the team twice.. and they were “okay!”
Finally as I was leaving at 7; they prepared light roast coffee that was full of coffee grounds! 🙃
Hope this was an isolated incident !
Like I don’t see myself coming again to this location; but if I do; hope to get better experience and then will update my review :)
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