At a glance
#59 of 60 Restaurants in Arlington #10 of 14 ATMS in ArlingtonLocalGuideWorld score: 3.78
Rating breakdown
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5 ★39%
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4 ★13%
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3 ★16%
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2 ★3%
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1 ★29%
There are no photos for this place yet!
Quick facts
- What is the rating of Shell?
- Shell is rated 3.3 out of 5 based on 31 reviews.
- How does Shell rank in Arlington?
- Shell is #59 of 60 Restaurants in Arlington by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Shell located?
- 3100 Columbia Pike, Arlington, VA 22204, United States — 2.7 km from the center of Arlington.
- How can I contact Shell?
- Phone: +1 703-685-0266 · Website: find.shell.com
My fiance went to this store with her registered service dog and the guy working has giving her trouble over her having her service dog in the store . He even went as far as calling the police on her and tried to have her service dog taking away from her. The police came and she showed the dogs paper work to the officer and they told the man that she can have the ddog in the store and if he continues to cause her problems the would arrest him. This has happen twice by this man this store just got themselves a lawsuit now over this.
I walked in and saw a guy sitting down and asked him if he works here because it’s 7:19pm and I want buy gas with cash. He shakes his head no. I go back to my car to look at pump number and the same guy gets up and cuts all the lights off to close the gas station. I asked him hey you said you don’t work here , and it’s only 7:19 pm , the sign says you close at 8pm. He tells me I don’t care what the signs says 7 or 8 but we are closed now (7:19). All I want was to buy gas. I live literally down the street. Now I have to travel to get gas.
This location closes services, such as ice cream and coffee, more than two hours before the times advertised. The staff was very rude when this was pointed out. Looks like the owner is getting ripped off by staff unwilling to operate the store.
Needed to use restrrom real bad will take money for fill up but said no for bathroom go to McDonald's.
Worst customer service ever. It is a family owned business who have no clue how to treat customers
Very lame worker and his friend's they park the car in betwen the pumps and want customer's to go around cause inconvenience to cars as it has narrow lanes ... #shell should take a note and teach them some customer service
We love the fuel rewards card
Today 11/01/16 i went to dunking donuts to buy something to eat and since shell is my preferred gas station so i decide to fill up my tank but i notice there was a leak on pump #6 i went inside and let Birtukan know about the leaking
And she told me what happened here you did this ? i than answer her that I even have not gotten any gas yet that there was something wrong with the pump she than told me "you may go to another gas station if you don't like it
I got upset because instead of thanks me she accuse me of doing it and not just that she told me to go to another gas station
To me that was not the proper answer toward a customer who have been you client for over 10 years
Very disappointed!!!!
And she told me what happened here you did this ? i than answer her that I even have not gotten any gas yet that there was something wrong with the pump she than told me "you may go to another gas station if you don't like it
I got upset because instead of thanks me she accuse me of doing it and not just that she told me to go to another gas station
To me that was not the proper answer toward a customer who have been you client for over 10 years
Very disappointed!!!!
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