Proximus Shop Tienen

Superb customer service

They sold us a new iPhone 15 and after we opened the box we noticed the phone was damaged, instead of giving us a new phone they repaired it because they didn't want to give us a new phone from their own stock ... What they actually did was they sent the phone to their secret repair shop where not even they know the phone number to call to see why we had to wait 4 weeks for a new phone like they tricked us telling we will get a brand new phone but instead the phone was repaired, so now we have paid 1300 euro for a repaired phone which has a different IMEI, we have received a repaired phone with a different IMEI but they said the phone is brand new but it doesn't have the phone box, they just gave us the phone in hand without the iphone phone box, a new phone comes inside a sealed phone box but we received just the phone in hand, I never heard anywhere to buy a new phone without the phone box... besides that, they don't care about their clients at all, we saw lack of interest in helping us to find out why it takes so much time and besides that they tricked us couple of times, this shows the quality of their services, we will be 100% sure to avoid this shop and probably change to another operator.

Customer service = 0 , avoid this shop.

Good place for your phone

Good and well equipped shop, most common items are usually in stock. Wait times at checkout can take long though as they do any help requests on the spot (so you have to wait).

Good shop for phones and tablets.
But the min point is almost everytime you have to wait at least 10 min

Great service & very qualified staff. Best in the city

Completely unhelpful my SIM card doesn't work this shop told me to contact phone helpdesk, the first thing the phone helpdesk said was to go to a Proximus shop. Glad I'm with Orange.