AutoNation Chrysler Jeep Broadway Service Center

Great and efficient service at this dealership. Took my Grand Cherokee in for maintenance, was expecting a 1-2 hours time for them to be done but they got it done under 1hr despite being super busy. They also have great customer service!

We had a really good experience with our last visit and the time before with both of our jeeps. Both times James was a great help and the repairs went smoothly and quickly. We appreciate the care and concern that James puts into helping his customers. Thanks very much!

I would definitely take your vehicle to another service location. This has been one of the worst experiences I’ve had at a mechanic in a long time. I made an appointment to drop my jeep off for electrical issues. It took a long time to get in for the appointment, but I was excited to finally have the issues resolved. I dropped off my jeep on a Tuesday, and they told me when I dropped the vehicle off that it would take about three days to have my Jeep diagnosed and that they would get back to me. I told him I wasn’t prepared to be without a car for that long, but I would work to get a rental car in the meantime. That is exactly what I did. When I reached back out to the dealership a few days later for an update, they tell me that my jeep won’t even be looked at until Monday or Tuesday of the following week. So, I have been paying for a rental car all week while my primary vehicle has been sitting at a dealership in a parking lot. Once I expressed frustration, they said I could come pick up my jeep until it was closer to being serviced. This is something that should’ve been communicated with me upfront and different decisions would have been made. Now I am financially in the hole for something that should have never happened. I have found their customer service to be poor and inconsistent.

UPDATE: While I appreciate the auto reply blanket message to my initial bad review, I would like to note that I STILL have yet to talk with a manager after requesting it 4 different times. My car still has not been diagnosed/ seen and it has been over a week since my appointment.

Mason was very polite and professional. He communicated throughout the day regarding my 60,000 scheduled maintenance service on my jeep. The mechanic did a good job and addressed all my concerns.
The only thing I wish this dealership/service department would do is wash my windshield. I think it’s just a little thing on their part to say, “we appreciate your business”; especially after spending $3,000.

I took my new Grand Cherokee in for recall fixes and an oil change. Scheduling was easy. Everyone communicated very well with me and everyone was very pleasant and kind... Almost like they enjoyed their job! I actually popped my head into the managers office to let him know that I had a great experience.

The worst service I have ever received anywhere. I brought my Jeep in 11 months ago under warranty to have it fixed. They popped the hood and saw an aftermarket blowoff valve and refused to even do a proper diagnosis. They said the engine was blown and wanted me to pay out of pocket $24k. I just picked it up to tow it to another dealership. The battery was dead so I had to jump it. It started and ran fine. It later threw a low voltage code and caused it to run rough. After 11 months of them not doing any work on it, I'm having another shop complete the electrical repairs. DO NOT TAKE YOUR VEHICLE HERE!!! This shop is terrible and wouldn't even diagnose my issue without an $1,800.00 deposit. The new shop charges $200 diagnosis no matter how long it takes.

Had a recall done here, scheduled online. James checked me in right away. Made a coffee in the waiting area. Service was explained to me and was offered a ride on the courtesy shuttle since it might take a day or two.

Took about 15 min. From check in until courtesy shuttle. Driver was safe and courteous.

Work performed was faster than quoted and was done professionally.

Took my Jeep here to diagnose a smell from my air conditioner. The team were very transparent and looked to do the cheapest/least invasive option. Christopher was very professional and kept in touch via text throughout the process. Mason was also very polite and personable when I went to pick my car up. Had my car back faster than expected and paid less than was quoted. Also utilized the ride service, as my car needed to stay overnight. Don’t remember his name, but we had great conversation in the car. Definitely feel comfortable taking my car here for service again! Thanks guys!