Capital One Bank

Slowest and shortest staffed bank in the dmv. Don’t waste your time here.

I was told that the notary at this branch will only notarize capital one forms. As an existing and long time customer I was amazed to learn that such a simple service was denied and tied only to doing new and different business with capital one. Customer service is dying in the vine.

The staff is incredibly helpful. They went out of their way to help me and were friendly throughout. I always have a great experience when I go to this location!

Great location in the heart of downtown Bethesda with drive through ATM

Great! Love the old school décor of the bank and great service. I have personal acct.. opening a small business account, and plan to move all 3 business accounts to this branch specifically! Mr. Alami provides amazing customer service.

DO NOT USE THE ATMs AT THIS LOCATION IF YOUR NOT USING A CAPITAL ONE CARD. THE ATM MACHINE WILL KEEP YOUR CARD AND THE BANK STAFF WILL NOT ASSIST YOU IN RETRIEVING YOUR CARD FROM IT GETTING LOCKED IN THE MACHINE. A few days ago, I was in a hurry and didn't have time to stop at my bank so I went to withdraw some cash using my Bank of America debit card as I've done many times here at the drive through and at the walk-up ATM and halfway through the process, a message popped up that said: "We are sorry, but we have encountered a problem with this ATM machine and can no longer complete your transaction. Please try again later." My BoA card was never released or ejected from the ATM machine so I went inside to the bank and the bank teller told me that they can't help me get it back unless it's a Capital One card and that I just need to request a new card from my bank. ABSOLUTELY UNACCEPTABLE. I will never use any Capital One ATM ever again, nor will I ever consider banking with Capital One in any capacity. I highly recommend you don't either.

Melissa is always the most helpful, professional, and kind! I have had multiple poor experiences at the downtown Bethesda location and the McLean, VA location across from Tysons. However, I always feel comfortable to bring our business’s 10 accounts to Melissa and this branch.

Thank you so much!

Mr. Verma helped me replace my lost bank card in under 10 minutes because he knew I was in a rush. He was very quick, helpful, and friendly. This was my first time at the branch and I am very happy with my experience!