Taco Bell

We've been in 6 or 7 times since they opened and all but 1 time they messed up our order. It's usually my daughter and I. We generally order 3-4 items total and they still forget one item somehow or put in beef when we wanted beans/vegetarian. They also seem to skimp on ingredients. I don't know what other Taco Bell's are like. I hadn't been to one in 20 plus years.

On a recent late-night visit to this location, my wife and I didn’t expect much for food or customer service. To our delight, those expectations were quite blown out of the water. The sole employee working at that hour was patient and helpful over the drive thru intercom. When we got to the window, he explained that a couple items we ordered were unavailable (he was filtering the fryer!! Not all fast food joints keep up with their fryer maintenance!! good on him!!) — he kindly offered alternatives and adjusted our order. He then proceeded to prepare and hand us our order promptly, all while maintaining a very friendly, positive, respectful, and welcoming demeanor. On top of all that, the food was precisely what we’d ordered (modifications made perfectly) and, especially for Taco Bell, tasted very good.

The fast food workers we often deal with (in Canada) would not have offered us alternatives, and would’ve given us the typical, shoddy (at best) customer service we’re used to… This guy, however, was some different, and he deserves a good review and a raise.

Went at approximately 11:30pm on 9/29/2024 so you corporate and management folks can ensure that this gem of an employee is properly rewarded and compensated.

Tonight, my friend and I took a long walk down to the Taco Bell ravenous and ready to eat. When we arrived around 8:30 the lobby was closed and though they posted hours are until 12 AM the drive-through line closed at 9 PM. Though we were unable to order at all as we were on foot, rather than informing us over the speaker, we waited for 10 minutes at both drive-through entrances. Then they immediately answered the next customer in a car, while we accepted their policy, ignoring us was rude and foul, especially when we were on an empty stomach.

I get it that it's a big theme with taco bell that the employees are stoners and such and it's not meant to be a high quality place but this location is beyond ridiculous and I would be embarrassed to work there. Saw the manager in broad daylight in the parking lot hitting someone's dab pen with his headset still on and everything. Extremely unprofessional, way to look like a huge loser too. Should be fired, that is just unacceptable at your place of work let alone for all your potential customers to see. Disappointed to have these examples in our beautiful little town.

Really strange. It says they're open until midnight but I don't believe they are. We placed a mobile order at 11:15, all the lights were on, but when we pulled into the drive thru to give our name, we sat there with no one on the speaker. We pulled forwards, and for about a minute we waited until all the lights went off in the kitchen. There were still people at the drive thru behind us mind you. So either they closed early or someone there didn't want to do their job and would rather just let people sit in the drive thru. At least put up a sign or something lmao.

This is the first Taco Bell south of the Canadian border. Even if teenagers make the food here, it's better than Taco Bell in Canada. They have Diablo really hot sauce which isn't available in Canada. The ingredients are spread well throughout the burrito and the wrappers correspond to the contents. Clean toilets but always loaded with people so the service is a bit slow. That's my only complaint since it can take 15 minutes to get your order if you dine in, because even the drive through line is pretty long.

Avoid. They skimp horribly on ingredients, they push kiosk ordering instead of hiring employees, and every single table was dirty. Our first trip had a quesadilla that was completely empty in 2/4 slices, the second time it hadn't been cooked, zero melted cheese, and it had the jalapeno sauce it wasn't supposed to. Doritos Locos tacos came already broken and half empty, Nachos Bell Grande had low toppings, Beefy Melt only had 2 tortilla strips.. Some locations have good food, but this one either doesn't train their employees or teaches them to put on as little on as possible, very poor management. The kiosks do not include every available option to customize food for allergies, and I prefer the experience of talking to real people, the employees we did interact with were nice and helpful. We pass here frequently and were excited for a new TB but after trying twice we will not be returning.

The food was average for Taco Bell’s. Chicken, chipotle, burrito, and a bean burrito. They were OK.
Signage on the counter, says to use the kiosk to order.
Two ordering kiosks, but one was not working and the one I used gives you the dining or takeout option and how many hot sauces you want but dining in comes in a bag without hot sauce.
They do have hot sauce and condiments available in the dining area.
The shift leader said they don’t use trays anymore. Everyone’s comes in a bag.
This looks like the new normal for new fast food stores going forward from here.
Obviously still shortstaffed so just be aware and be patient.