Store offering shipping, packaging, printing & other services, plus office supplies.
At a glance
#17 of 17 Business Centres in Washington #12 of 12 Print shops in WashingtonLocalGuideWorld score: 3.61
Rating breakdown
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5 ★55%
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4 ★8%
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3 ★2%
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2 ★4%
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1 ★31%
There are no photos for this place yet!
Quick facts
- What is the rating of The UPS Store?
- The UPS Store is rated 3.5 out of 5 based on 132 reviews.
- How does The UPS Store rank in Washington?
- The UPS Store is #17 of 17 Business Centres in Washington by LocalGuideWorld score (rating weighted by number of reviews).
- Where is The UPS Store located?
- 1380 Monroe St NW, Washington, DC 20010, United States — 3.5 km from the center of Washington.
- How can I contact The UPS Store?
- Phone: +1 202-234-4877 · Website: locations.theupsstore.com
I've been using this store for over 20 years, the staff is outstanding, far beyond any other company. Whatever you guys are doing, keep doing it, the staff is always so professional and helpful, consistently over long time, thank you!
These five stars go to AJ. AJ is a phenomenal employee, he is incredibly patient, helpful and makes sure people are helped. Yes, this store gets a lot of traffic and you have to wait bc of it but if AJ is helping you, you will get all your needs met with patience and kindness.
Luis or Louis helped me with a few things this past weekend. I appreciate the fast and professional customer service. Best location in DC.
Say they open at 830 but twice now I’ve tried to go between 830 and 9 but they weren’t open. Most recently, I was there at 845. they made me seriously late for work because I had to go back home to put my package away.
This is my neighborhood location. I’ve been coming to this place for over five years. They see a lot of traffic and are great. Staff is courteous, friendly, help you fast. Professional team, help with notary, finger prints and in here weekly sending items. Thank you!
Every time I come to this UPS they have been helpful, knowledgeable, friendly, and efficient. They go out of their way to make things easier for their customers. I appreciate them!
I ship a lot of packages out of this store for my business. Normally I go in and print my labels at the printers which is very convenient. The store gets a lot of Amazon returns, which is probably annoying for the staff. Most of the staff is very nice, but there are a couple with attitudes. If there is a line, it’s usually because someone is asking a lot of questions, not the staff though. They seem pretty knowledgeable.
The worst customer service experience imaginable. I literally just left this UPS store. I had a (free delivery) Macy's package redirected to this UPS store and when I showed up I was told it was a $10.00 pickup fee. I couldn't believe it. I am a UPS my choice premium member and was still asked to pay which I refused to do. These franchised stores act as if they have no association with UPS and charge whatever they want despite being contracted by other companies. I have reported it to UPS corporate. Let's see if anything happens. I highly doubt it. This review probably won't get a response since it's 100% true.
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