CB2, Toronto: Photos, Reviews & Location

Retailer offering home furnishings in modern styles, plus accessories, decor, storage & wallpapers.

At a glance

#18 of 21 Gift shops in Toronto

LocalGuideWorld score: 3.92

1.7 km from the center of Toronto

Rating breakdown

5 ★47%
4 ★27%
3 ★8%
2 ★4%
1 ★15%

651 Queen St W, Toronto, ON M5V 2B7, Canada

cb2.ca

+1 416-366-2828

Quick facts

What is the rating of CB2?: CB2 is rated 3.9 out of 5 based on 519 reviews.
How does CB2 rank in Toronto?: CB2 is #18 of 21 Gift shops in Toronto by LocalGuideWorld score (rating weighted by number of reviews).
Where is CB2 located?: 651 Queen St W, Toronto, ON M5V 2B7, Canada — 1.7 km from the center of Toronto.
How can I contact CB2?: Phone: +1 416-366-2828 · Website: cb2.ca

Beware buying from this store. The customer service is horrible. I have recently purchased a julius dining table.and I have been contacting the store to get an update as to when I could expect the table everyday someone tells me something different. It's a joke. One person tells me oh you haven't paid your balance so I give them my credit card info and they say okay all is good now. A couple days later they tell me again you haven't paid your balance. It's like no one knows what they are doing. You can never get a straight answer from them. All I'm trying to do it buy a table. I'm not sure why this is so difficult to do. I have asked to speak to the manager and I'm told Melissa will call you. It's been a week and no one has called. I'm ready to cancel just because of this horrible experience. I just want other people not to make the same mistake I made.

By far the worse customer service.

C C 2024 Dec 16

I hate this location, customer service is terrible and a lot of attitude. I brought back a defective item and the associate puts the defective item back. It was over a loose screw and he mentioned the item was because of a loose screw. but why would you not do a quality check on your items before selling it to customers?

He offered me the item on the floor and I asked for a new one. His response “I’ll make sure to sanitize it”. And didn’t sanitize it Lol. How is this the only Ontario location. Too much attitude from employees. Won’t be shopping here anymore.

Dougal Martin 2024 Oct 08

Do you like to pay for furniture that will never be delivered? Then this is the store for you!

A terrible experience. They mislabeled my order, and as a result it has been stuck in "courier purgatory". They are unwilling, or unable to take ownership of the issue, or even take steps to correct it.

Their online "customer support service" is a misnomer. There is no support. And no service..

Ayla Kaya 2024 Mar 16

I would say I like this store and the furnitures and took a lot of photos to decide about it and now I wanted to share with you 🥰

Jerusha Chua 2023 Jun 28

I was shopping for bed frames and got really attentive service from the older gentleman on the floor. He showed me the options on the floor, answered questions, and gave me a printed quote for easy ordering. There was a mix of traditional and unique furniture styles, and because the showroom isn't as big, there was limited selection. Prices are a little higher compared to other places.

Hardeep Chana 2022 Jan 17

Some expensive furniture that looks to be really nice. I personally can’t afford much, but Their service is definitely great! Specifically Pedro was great to work with. I believe they offer some services for free as well and they have a clearance section on the second story that had some cool stuff.

Sabrina Paez-Parent 2018 Feb 12

Great trendy styles that work for condos as well as houses in terms of sizing (couches and tables).

They have discount section upstairs where you can get fairly large rugs at discounted prices because they have been used for display and will definitely need to be professionally cleaned.

Cindy L 2018 Jan 06

Highly contemporary with a touch of rustic and chic! Clean, open, spacious. Great customer service and very well staffed. They haven't missed a greet yet! Though it looks expensive, they do have items in every price range. Lots of variety and pops of color. Very well lit and well decorated. I love that they keep real plants there as it makes the setting more authentic and complete. Great home ideas and neat accessories. A must see for home decorators!