Howard County Housing Commission

My experience with the new resident services coordinator, Ms Jess Harris has been very pleasant! She brings a warm, kind, and relaxed energy, but still helps to provide needed resources for the community. She plans events for residents that are a nice added touch, and it gets the residents out to be social. She also started an online community for each residency, which is helpful and easy to go through or recall. I am excited to see what she has planned for the communities going forward.

Thank God for Mrs. Barbara Dowridge Williams , she is God sent for sure. Very professional , informative , patient and assertive. She is very straight forward in the most professional way possible. She has helped me and my family through out the years with her knowledge and expertise. I hope to see her promoted to a higher position , I truly believe that she would take the Howard County Housing Commission to the next level.

As a landlord with House Howard, they are extremely difficult to work with. Do not ever expect to get a response from an email or voicemail, it takes multiple emails to elicit a response and when you do receive a response the tone is as if they are doing you a favor by responding to your multiple emails

With that being said, if you are a landlord on the fence about working with House Howard, I would steer clear unless you are fine not getting paid in a timely fashion & zero communication.

I have been trying to reach my caseworker since November 2023 - I have left numerous voice messages as well as email messages for the supervisors and case managers - up to date no one has returned any of my calls, or responded to my messages. It is very unprofessional that an County Office that is supposed to assist their people are behaving incompetent. No one needs these frustrations when pressure is on their heads. If you ask me, they need to hire responsible workers who care about people.

I am deeply disappointed and frustrated with the housing agency's egregious lack of professionalism and communication and the agency's performance has been nothing short of appalling.

Throughout this arduous process, we have exchanged over 300 emails with the agency, and the overall experience has been pathetic and they only reply when Paul is copied on the email.

One of the most glaring issues we encountered was the agency's complete failure to respond to our numerous attempts at contact. Despite multiple phone calls, we were met with unresolved inquiries and promises of call backs that never materialized. This utter lack of communication not only demonstrates a severe disregard for their clients, but it also perpetuates a cycle of frustration and hopelessness for those seeking.

In an era where email communication has become the norm, their negligence in responding to important inquiries further exacerbates the already stressful situation. It is astonishing that an agency entrusted with such a vital responsibility as providing housing solutions can exhibit such a lack of basic courtesy and respect.

The current state of affairs is utterly unacceptable, and the agency should be deeply ashamed of their performance.

Individuals seeking housing assistance rely on the agency's expertise and support, often during times of immense vulnerability. The agency's failures not only undermine the trust of those in need but also hinder the overall progress in addressing housing challenges within the community. This cannot be overlooked or excused.

I implore the agency to take swift and decisive action to rectify this deplorable situation. They must prioritize improving their communication channels, promptly addressing inquiries, and ensuring timely responses to clients. Transparent and effective communication is crucial for fostering trust, establishing a sense of security, and providing hope to individuals who are in dire need of housing resources.

Furthermore, the agency should conduct a thorough review of their internal processes and implement robust systems that prioritize professionalism and accountability. This includes regular training programs for staff members, establishing clear communication protocols, and setting reasonable response timeframes.

To protect the rights and well-being of those who depend on the agency's services, it is essential for external oversight and intervention.

Title: Extremely Disappointed with Lack of Professionalism and Communication

I am deeply disappointed with the level of professionalism and communication displayed by this housing agency. My relative has been on the housing list since 2001, and two years ago, her application was finally approved. However, the experience since then has been nothing short of a nightmare.

We have exchanged many emails with this agency, and the lack of response and disregard for their responsibilities is astonishing. It is disheartening to witness an organization that deals with individuals in need of housing resources show such a lack of dedication and empathy.

Our attempts to reach out via phone have been met with multiple unresolved calls and no call backs. The agency's failure to reply to emails only adds to the frustration and sense of being ignored. It is clear that the agency lacks the basic courtesy and respect that should be extended to those seeking their assistance.

This agency should be ashamed of their performance and desperately needs a complete overhaul of management. It is unacceptable for an organization tasked with providing housing solutions to exhibit such a lack of professionalism and commitment. They have failed to fulfill their duty to the community and the individuals who rely on their services.

I implore the agency to take immediate action to rectify this situation and improve their communication channels. They must address the numerous unresolved inquiries and establish a system that ensures timely responses. Individuals seeking assistance deserve better treatment and should not be subjected to such a frustrating and disheartening experience.

I sincerely hope that others will be spared from going through the same ordeal we have endured. It is my sincere recommendation that the agency reevaluates its priorities, restructures its management, and commits to providing the level of service and professionalism that the community deserves.

I'm in the process of buying a house and I must first start by saying I'm giving five stars because of the service work of this wonderful lady here (((Mrs. Barbara D. Williams.))) Mrs. Barbara Williams is extremely receptive, She's compassionate. She is there to answer questions about the FSS program and anything else you may have concerns about. Pretty sure she should make it to manager soon. That's if she even wants the position and it would be well deserved! But I've been wanting to be able to leave her a review for some time now.

When it comes to service jobs like this. Not everyone is as responsive. Miss Barbara is very respectful, knowledgeable and thorough. She gets the the job done! Thank you for all of your hard work. Please stay beautiful and a good person! If it had not been for your hard work, I'm pretty sure my situation and my sons would be different right now. She is one who will catch and fill in the gaps where other people left work undone and pushed it aside.

Again, thank you Miss Barbara!

Cameron is an amazing caseworker! He truly goes above and beyond! He is so very vibrant and gives nothing short of good advice. He is always willing to and gives an excellent explanation when breaking down information for when I don't understand. He has a special way of really connecting with people and making them feel comfortable when addressed with complaints or concerns. He is a remarkable young man and such a blessing.