Wabi Sabi

I wish we would have looked at the reviews before entering in to such a poor experience. We waited over 20 minutes for our order ( whish is absurd in a airport where people are typically pressed for time), while we watched 3 employees stand behind the counter and just chit chat and not do a single thing, for the majority of that time.
When our food was finally ready, I asked where we got our cup for the drink we paid for. The employee seemed confused and annoyed and just pointed and said,that cup. Once we sat down and tasted our food, it was absolutely disgusting. The pad thai has hardly any flavor or sauce, rendering it flavorless and what little flavor it had, was not good. The Singapore noodles with chicken, had a very odd smell like pine sol, and was dry and not good flavor. Both are dishes we have had before at other restaurants. The food was inedible, questionable food control quality, and a complete waste of money. The horrible reviews seem to just be met by a "oh, I'm so sorry you had a bad experience", but clearly nothing is being done to fix it. Meanwhile, they continue taking peoples money for disgusting food and quite possibly the poorest services I've ever encountered.

22 minutes after placing my order only 1/2 arrived and it wasn't correct and looked over cooked. I have never seen an airport restaurant run so poorly. The port authority should revoke their lease.

By far the worst food I’ve ever eaten in my life. It almost feels like a dare. Like you’re supposed to eat this and not throw up afterwards. Do not subject yourself to the pad Thai and Singapore noodles. You will regret wasting your money. Starving would be better.

Stay away! Omg if you have more than an hour to wait for the barely edible food then order from them! I ordered the Singapore street noodle, supposedly be curry flavor and dry stir fry noodles. Instead I got a sweet and wet soggy noodles. The chicken I paid additional for tastes like it gone bad already. I couldn’t even swallow it. I’m afraid I might get sick from this food. The worst food ever and I paid $20 for this! No more! Also the employees works there looks like what other reviews said they don’t care and work at snail speed!

Honestly, considering this is located within the airport, this place isn’t THAT bad. Or at least our experience wasn’t. The pad Thai was decent (again what do you expect, it’s the airport, and it was pretty good for airport food). Sure it took a little longer than expected but it’s 6pm on a busy evening at the airport. Definitely the best we could’ve done

DON’T. Glacially slow, room-temperature food, staff move like they’re half asleep, expensive even for the airport. Don’t waste your time!
UPDATE: added 1 star because corporate customer service was extremely prompt and reasonable in their response.

The online ordering system seemed efficient, and the waiting time was not too bad (about 10 min for me), but the food was underwhelming. My $16.50 Pad Thai was supposed to come topped with cilantro and peanuts, but I could not spot any. It was just plain noodles, with no traces of sauce, and just a tiny bit of egg and onion, and 4 small slices of bell pepper. I had ordered an extra of broccoli for $2.45, and only got three small pieces. No chopsticks or soy sauce available, just hot sauce, and the one person I saw was busy helping an angry customer who had never received his order on a previous visit. Avoid.

If there is an example in inefficiency, this place takes the cake. Took an automated order via a screen menu, but then waited 25 minutes, yes, twenty five minutes, to get the order placed in our hands. That's ridiculous no matter how good the food is, which was not horrible and gets an A for appearance.